Man I really feel for you. I was terrified of receiving a lemon because I read about too many people having it happen to them. Dealing with support is hard and a slow crawl. Every time you send a message you have to wait days for a response.
I’m dealing right now with an ams that at only 35 days old the dryer heater stopped working and just blows cold error while giving an error that the sensor found that the heater is abnormal. Support sent me a new heater which was easy to install but it changed nothing. The heater is still blowing cold air. I sent them photos I took of the installation and reported back that it is still not working. It’s been 6 days without a response.