Buying x1 with 220/50Hz. Placed an order for an X1 in the USA for shipment to Vietnam and just received a msg from them that it is not available in 220/50. Their spec sheet seems to imply it is. Perhaps it is not a multi-voltage but wired by country specific needs. I thought it was like many tech things these days e.g. computers etc. . that automatically adapted to the input voltage.
As far as I know, all you need is the proper power cord. A USA model will come with a USA cord. The printer itself is multivoltage. Note that on 220V, the bed draws a LOT of power.
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That is what I gathered from their spec sheet. Here in Vietnam our outlets except both round pronged plugs and flat blade plugs, sans the ground wire post. But everyone just breaks those off here. However, you can get an adapter. I do not think the customer support person knew what they were talking about. I am going to stick to the order. Unfortunately there is not a lot we can do about current draw since we only have 220 as does most of the world. I wonder if running it through a voltage step-down transformer would reduce the draw? I doubt it.
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from what the datasheet says it should be possible. The bed heater is pure ohmic and the electronics seem to have about 120W power draw vis a switched powersupply. If you thus compare the power draw at 110 and 220V it is consistent. Somwhere in the repair sections of the wiki ihmo they claim heatbed resistance is about 55 ohms. This is consistent with their claims for power requirement.
So if you have a big enough stepdown transformer, being able to supply about 400W for a sustained period (infinity), it should work.
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In rather suspect no transformer is needed. I think in the end I am going to find out it is dual voltage and a simple plug and play system.
I just checked my X1C’s label and it is indeeed 100-240V. Which is surprising, since the power supply looks very simple. Perhaps the lack of a power factor converter (its PF is 0.7) is what is keeping it simple 
This is a US-purchased unit.
I sure can not get any answers from Bambulab. They did cancel my order though. Very disappointing .
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Yeah… the guy handling sales right now is not scoring a lot of points this month. Given my unit is multi-voltage/frequency, I think it would be safe to buy and ship.
That said, if you wanted to wait until their sales and support teams improve a lot in their response times and quality, I would not blame you.
Wish I could buy it. But that person at sales cancelled it. So for now it seems I can not buy one. Maybe he is right but he will not address my question on voltage other than to say the USA is a different voltage than Asia. News flash I knew that. But as I understand it all these 3D printers use an onboard power supply. A great deal Like the energy consuming PC I just built. I bought all the component from the USA and when I plugged in the PC it works just fine because it is multi voltage. Maybe it is a timing thing and the hertz rate affects it. But he will not tell me. At any rate I can not have one.
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Hmmmmm! Just looked on their customer support FAQ page and found this “ Will all units going to the USA be 110v or will they also support 220v? Also, is there any advantage for a USA customer to hook it up to a 220v connection?
Both are supported. The 220V hotbed heats up faster.In order to protect the machine, when using 220V，the maximum temperature of the hot bed will be limited to 110°C, and the 110V power supply is limited to 120°C.
Seems the fella does not have a clue.
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Hellom may i ask did the printer works on 220v or not if you figure this out
The X1C printer is the same regardless of which country it is shipped to, and will work on 100-240 VAC, 50/60 Hz. The supplied cord will match the standard household outlets of that country. All that is necessary to use a different voltage/frequency is a cord with a C13 connector on the printer end and a plug on the other end that matches your outlet. The C13 connector is standard on most desktop computers.
I recommend 14 AWG cord for 220V operation which can require 1100W of power, but 16 AWG should be sufficient for 110V which only requires 350W.
The differences in peak power consumption result in much faster (6x) heating of the bed when using 220V. Once at operating temperature, power consumption is essentially equal for both voltages.
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