I was having issues last weekend that indicated I needed to clean the extruder. So I followed the instructions for cleaning and since the drive wheel looked dirty, I followed the deep clean instructions and then put it all back together. Since doing this, when I start a print, the A1’s head moves to far to the right when doing the “cutting the filament” step. The head moves over so far that the fixed part that pushes the filament cutter flexes and then the head jumps a little and a loud clicking sound is made as if the head is jumping the track of the x-axis screw. I have a video of the issue.
At the end, the A1 shows the message “Cutting the filament failed. Please check to see if the cutter is stuck. Refer to the Assistant for solutions [1200-8001 112040]”
After seeing this message, I did replace the cutter but that didn’t make a difference.
Anyone have any ideas of what I can do to fix this? I checked for the error code on the wiki and didn’t find anything. I’m hoping to find some sort of answer here before opening a ticket with support.
