The nozzle has caked on filament on the front side. It won’t move at all, I tried heating it with a hair dryer.
A picture would help provide advice.
Why do you dont heat it with the Printer? Is the cold end Heatsink part also embedded?
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Although I’m very inexperienced I would say your best action is to open a support ticket and try removing and disassembling the toolhead and then removing the bubbling filament as to not damage the pcb
I finally got the nozzle and replaced it