ABS recognized but will not load

Purchased Bambu ABS and installed in the AMS. Sent file to machine identifying the ABS as filament. The AMS identified all spools correctly in the listing. Refused to load the ABS filament. Turned all off. Re-sliced the part, hir send and now the identified ABS is grayed out. Unloaded all spools and then loaded only the ABS. Repeated all steps and the ABS is still grayed out. I do not have the new update installed yet. Switching filament automatically during a print has issues as well.

What plate is in the machine? I only do PLA, but have read in other groups that if the cool plate is on the bed it won’t let you use other filaments not recommended for that plate.

Thanks but not the problem. I did finaly get it to work by selecting the spool number during the setup for slicing. But a second try to print failed using the same process.

Hope you get this figured out soon. I’m curious to see the solution. Wish I could help more.