AMS not loading filament

I have tried printing without the AMS and that works fine. No matter what slot I load filament in the AMS just grinds up the gears. I have made sure all tubes are clear and have no clogs. I can push filament through the AMS when it is unhooked and hand fed. Otherwise it seems to get stuck at the feeder and just grind. I have a ticket in but no response.

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Were you able to get a response for this issue? Im having a similar issue. Thanks