AMS problem

I just setup the x1c and the AMS powers up but does nothing when I stick the filament in the feed hole.
I am able to feed the filament alone through the rear connector and make a print.
But the AMS ……aargh

Just in case…

You know you have to push the plastic funnel thing down and back quite hard to properly insert the filament.

Ok, thanks, I will give that a try.