An Open Letter to Pissed Users

I recognize usage of words “misinformation” and “disinformation” as a deliberate tactic aimed at people raising valid problems. Those words are not normally used by humans operating in good faith.

Through watching your argumentation I’ve become convinced that you’re deliberately arguing against people correctly criticising failures.

3 Likes

Your comparison is flawed.

If you want to make a fair comparison, the scenario would involve a car that had heated seats and a heated steering wheel, even though the manufacturer never intended for those features to be available. If the car manufacturer then updated the firmware to remove the heating because it posed a safety risk—since it was never intended to be there—then we would have a comparable situation. Not as you are presenting it.

If you still believe that Bambu Lab never planned any form of online activation, please provide the documents that confirm this. Similarly, show me the documents that state BIGTREETECH was never warned by Bambu Lab not to use undocumented features and functions.

I once bought an oscilloscope that was available in two versions with identical hardware—the only difference was in the firmware. The cheaper version had an undocumented function that allowed it to operate as the more expensive model, unlocking all premium features. Naturally, people bought the cheaper version hoping to modify it and gain access to the full functionality. The manufacturer quickly patched this, so units that had already left the factory retained the undocumented feature, while newly produced ones had it removed.

By your reasoning, would I have had the right to complain when the manufacturer disabled that undocumented function, as you are doing here?

From what I can see in the communication between Bambu Lab and the Orca team, Orca refused to implement the proposed solution that would have allowed their users to continue accessing their Bambu Lab printers as before. Can Bambu Lab really be blamed when a solution exists but third parties choose not to implement it?

If they refuse to implement it simply because they consider it a bad solution, then Bambu Lab is not at fault—except for offering a poor solution, correct?

1 Like

Your comparison isn’t fair.

This is arguing against consumer rights and against right to own things one paid for.

BTT showed that in development they’ve been ghosted several times by bambu. You probably know that, so that’s arguing in bad faith.

Your anegdote is not applicable because there were 2 versions: locked and unlocked, meanwhile for the last couple years all versions people had were unlocked. However in the case of your andegdote - yes, you ought to have right to complain and have the feature restored. Also IMHO it’s bad when company releases same HW and limits capabilities via FW.

This is false - the proposed solution prevents users from accessing the printers as before.

This is “weasel wording” of the issue and shifting blame. The blame is 100% on Bambu Lab from bad design in the first place, shoddy “fixes”, lack of communication, the actually bad “solution”…

Let’s not weasel it here: Bambu Connect and the firmware & cloud side of that are bad. Not “[orca team] considers it a bad solution” - it is bad. It is literally below industry standards. If you offer an unacceptable, sub-par “solution” that prevents people from using the thing “as before” the blame is 100% on you.

5 Likes

It’s completely comparable since there are fully open 3D printers available. You could have chosen one of those—unless you were under gunpoint to buy a Bambu Lab printer?

BTW…

If you update the oscilloscope now (after they patched it), you will lose all the unlocked features—unless you choose to pay for them, of course. So, it’s a very comparable situation since I would lose a function that I had been able to use all along until their firmware patch.

In other words, if I choose to stay on my current firmware, I still retain that functionality, even though it was undocumented. Exactly the same way you can choose to do with your 3D printers—you don’t have to update them.

Who, in your opinion, is forcing you to update your printer?

In an ideal world maybe but politicians are corrupt and ultimately money talks. Companies want more money and Politicians want more power. Their common goals just drive them underground with more covert methods. The only way to really bring them to heel is to deny ourselves by not using their products anymore. Any company with “corporate governance” in their M.O. is automatically involved in this house of cards.

It’s completely comparable since there are fully open 3D printers available. You could have chosen one of those—unless you were under gunpoint to buy a Bambu Lab printer?

BTW…

If you update the oscilloscope now (after they patched it), you will lose all the unlocked features—unless you choose to pay for them, of course. So, it’s a very comparable situation since I would lose a function that I had been able to use all along until their firmware patch.

In other words, if I choose to stay on my current firmware, I still retain that functionality, even though it was undocumented. Exactly the same way you can choose to do with your 3D printers—you don’t have to update them.

Who, in your opinion, is forcing you to update your printer?

This stopped being a productive conversation quite a while ago it seems…. People are always going to have differing opinions, but this has devolved into seemingly intentional misinterpreting comments, insults, and putting words in each others’ mouths… Yeesh.

4 Likes

I hope that word is sandwich, and that it’s made of bread, meats, cheese, and other accompaniments. Yumm

4 Likes

What BETA version?
You have picked so many fights you can’t keep things straight.
I’m not using any Beta versions.

I’m sorry, but I am done engaging with you. You are one of those people that are always right and must have the last word.

I’ve laid out my case and so have others. You disagree and that is fine. Just leave us to ask BL to keep supporting the things we like. It will have little affect on you and your printing experience.

You are just here to argue. If you continue trying to convince me that I am fool for wanting to continue to use my printer the way I bought it, I will happily block you so I can move on with my life.

Happy printing and good day to you!

6 Likes

You have my attention…… :eyes:

1 Like

You are not affected by their changes unless you are using the BETA firmware.
So why are you complaining if you never used the BETA firmware to begin with?

I’m here to prevent users like you from spreading misinformation—especially when you have never used their BETA firmware and are completely unaffected by their changes.

You have the option to not update the firmware at all, and your printer will continue to function as it always has. So why do you want to update if you don’t want their changes?

Feel free to block me—block a user who tells you that you’re just spreading fear and conspiracy theories. Not even your beloved YouTubers really know what Bambu Lab plans to do. :wink:

1 Like

Why are you so dead set against people voicing displeasure with a company’s decisions? People are allowed to disagree with a change without wanting to completely abandon any future firmware changes.

Every argument I see complaining about the complaints sees everything in such absolute black and white.

4 Likes

Dude, reread what I wrote while you climb down. I didn’t attack you in any way.

Saying I “attacked” you while you claimed this was an open source/closed source thing is disingenuous.

Here’s my entire post to you for context. I said you misread what people are saying (not that you deliberately twisted the narrative). I said open/closed source ain’t the issue and then clarified what this was about.

YOU are the one trying to paint my post as an “attack” when it was merely a statement of fact. What I would like is for YOU to stop trying to paint other people as attacking you because this has NOTHING to do with you. It’s about Bambu’s proposed changes.

So climb down.

2 Likes

Disagreeing is one thing, but deliberately spreading misinformation to mislead new users? Absolutely not. Do you genuinely believe it’s acceptable to spread falsehoods and conspiracy theories just because you disagree with something?

If you’re merely guessing about what’s happening, be absolutely clear that you don’t know and are only speculating.

I have seen a lot more of people wildly misinterpreting people’s concerns than I have actual misinformation, and I’ve seen far more denial of BLs own statements by people defending them than the other way around.

You can call it misinformation as much as you want. That doesn’t necessarily make it so.

3 Likes

Said the guy (AI?) carrying Bambu’s banner. Whether certain people are affected by the changes isn’t the issue - others are affected.

I am not affected AT THIS TIME. However, this issue, if it had been left to Bambu to decide, would brick our printers if there was no access to Bambu’s servers to get authorization tokens.

But there are lots of people who are affected right now if this was implemented. Their racks of printers would become inoperative and worthless. That’s kind of a big effect to so nonchalantly discount.

The one spreading misinformation is you. This isn’t open vs closed source. It has nothing to do with Apple. It’s strictly about control.

5 Likes

I feel it is time to “Agree to disagree” on a lot of these topics. The various arguments have been made early in the discussion. Further discussion hasn’t brought anything new or helpful to the table. For the good of the community it’s time to move on to more positive topics.

12 Likes