So you want to tell me, that the Order which was set to fullfilled on the 12/2 in Germany is sitting around waiting to be picked up by DPD? I mean how do you process this orders? I would expect, that at least one truck a day will pick up parcels of the warehouse?
Have you and your team considered using Amazon logistics to fulfill orders? Two of the major filament makers are using them and when you place an order on their respective websites it arrives two to three days later from Amazon. It would take a huge amount of strain off your logistics.
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First of all, thank you for the update and for reopening the topic. Customers should have a way to express themselves in response to answers from Bambu.
You mention support and opening tickets in your latest update but those tickets go unanswered or with the default āPlease wait, in 1 to 7 days you should get your order delivered, starting from nowā. That answer is given every 7 days, what means that 7 days become 14 and 14 become 21 and so on.
Also, there is an inconsistency in the way orders are being made and delivered.
For example: John and Carl live in the same region, same country. Both made an order of a P1S. John ordered it on the 29th November and Carl ordered on the 3th December. Both packages come from the same warehouse. Carl got his P1S 4 days later while John, that had ordered before, is still waiting for his order.
How can that be? How are orders being processed? Why did John did not get his P1S since he ordered first? This is annoying.
You also mention a refund / order cancelation but since most of the orders are already processed, with tracking numbers already attributed, itās not possible to cancel, just like you wrote in several posts.
Canceling, if possible, is also something that would not turn out good in some cases. How would you deal with cancelation orders that used Makerworld coupons for part of the payment? From what i know, coupons are irreversible and so, considered lost and the customer would only get a refund for the amount they paid through their bank/paypal. In my case, 760ā¬ were from coupons and 500ā¬ from the bank.
In my case, itās a X1C. A high value product that is being kept on hold since the 29th of November. And yet there are more people that ordered after me, in Germany, that already got the same printer.
Another issue is about blaming couriers. In my case, and i can only talk about mine specifically, DPD is not even aware of such package because they canāt pick it up without Bambu giving them the āokā. Doesnāt matter how many times i call them and how many departments i get a hold to, the package does not exist. Only a number is created and thatās it.
Edited for clarity: Forgot to mention. DPD came already 2 times in the time frame that i was waiting for your package. One of the orders came from Anycubic, a company that usually takes longer to deliver, took 4 days, ordered after i ordered the X1C. The second package came from Amazon, also delivered by DPD, 2 days after the order being placed. Itās not on DPD or DHL in this case, as previously Bambu claimed.
I just want my high value product to be delivered so i can go and spend Christmas with my family, 2000km away. Right now i canāt and i am punishing my daughters and wife because of an error from Bambu. Will you take responsibility if i leave the country for 3 weeks and the package that will sit in my front door for that time gets stolen or damaged because of the snow and rain?
The problem is that in Germany people are entitled to a compensation value from a company for their troubles. Time, damage caused, etc.
Will i, and my family that is directly involved in this mess up and wonāt be able to enjoy a one time per year Christmas with our family, get a compensation for the time and problems caused by your logistics? Per screenshot and saved for legal matters, you had until now the same Shipping Policy, stating 1-7 days in germany and the same 3-4 days delivery time on the order page.
Those are all my questions and all the answers that i am waiting to hear from you, the person who is representing Bambu.
Thank you
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To answer your questions accurately, I recommend opening a customer support ticket or updaing one of the existing tickets. That way, the team can check your situation in particular and provide the answers.
Thank you
Like this? That got answered the same āWait 1-7 daysā and then forgotten?
That is the problem right now. Transparency to their customers! When Bambu canāt even explain the inconsistency of how they dispatch the same product, in the same region, in the same country, from the same warehouse. That right there is the problem.
Edited: And was answered now with a simple āWeāll look into it with our logistics partner and will get back to you once I have any updateā and also āWe will send the replacement once confirm the package was lost in transitā. What?! It didnāt even dispatched 
.
Now let me guessā¦ iāll wait another 1 to 7 days and everything will be fine right? Can i pick it up directly from the warehouse? I would gladly drive those 4 hours to pick it up and would even pick other orders from the same region so i could deliver them to the people in time. I am not Santa, but i could help and at least make some Germans happy on the way 
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Hilarious.
Numerous people, myself included have found them to be worthless. The tickets add nothing but frustration.
Sincerely.
A customer waiting 23 days for something that was in stock, delivery estimation 3-5 days. Supposedly it was sent to DHL on the 20th of November. Something I fully expect to be a lie.
I could have hiked to and back from your warehouse in this time.
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Many of our questions are the same: What is the situation in the German warehouse? Is there stock, or are the goods now coming directly from China? Are the goods shipped based on the order date? Do you think the issues will be resolved before Christmas? etc. The last thing you need is to be overwhelmed by individual tickets. Answering those takes a lot of time. First, try to get a clear picture of the situation and then come back to this topic with real data. At least then we will know what to expect."
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I placed an order on december 2nd. While my money was taken swiftly from my paypal account, the same canāt be said for the item I purchased.
Funnily enough, along with the printer, I ordered a roll of PLA which has arrived just now.
Via your tracking number, the number doesnāt even show to have started the delivery.
Submitting a ticket is like throwing a rubber ball against a wall and the live chat is, so far, useless.
Again, there were no problems for my money to be taken and I find your lack of precise info really irritating.
No, itās not my intention to cancel the order, but Iād love to be treated with the same amount of respect and courtesy that I gave you when I bought stuff from you.
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Iām happy I bought my printer during the BF sale at a reseller. It arrived in Germany after 3 days (from Sweden!!!). If I would have known what I know now, I would also have bought all the filament there instead of ordering it at BL. Iām waiting since November 30th, and nothing happened besides them creating a DPD tracking number.
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Copy, paste, with answers. Even here bambulab does thisā¦ with no real information 
Just claim it as a fraud to your bank. If it wont be send by friday Iām doing that.
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Its the same with all compagnies using Post canada, Fed ex and Ups Are on strike I believe depending on your zone. Ive waited 1 month as well for anycubic filament to arrive. the only compagny that delivered me in time was amazon so far at this time of year
Just a clear example of how contradicting I believe your communication have been during this situation. Is the chat really working as expected, that is it is suppose to close when many people try to access it?
Itās not true you can cancel an order.
P1S Combo āIn stockā from Germany DE warehouse has been stuck on only label created and āYour order is placed and is about to be shipped.ā since 30th November.
The order is past due shipping date adding in the 1-7 days expected delay they sent me via email the 4th of December.
I have tried multiple times to cancel this week, a couple hours ago too, and the response is always the same, that they cannot cancel because it has left the warehouse, even though itās not been handed nor shipped yet to my address. The only option provided is to wait and return it. No information about the situation or expected shipping date. No printer, no money, no information, no cancellation, and traveling for Christmas next week.
If you are in Germany, i advise you to see your consumer rights. Law is pretty straightforward and must be followed.
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It would be considerate to refund the shipping costs for delayed orders. I placed a huge order and have been waiting over two weeks for it to even shipādelivery feels like a distant dream at this point.
Additionally, during Black Friday, I tried to purchase filament spools at the discounted price (offered with the AMS purchase), but the checkout system updated them to full price once in the cart. Anticipating the hassle of dealing with customer support, I decided to avoid the situation and didnāt order them reassured that I would certainly receive a coupon code. Despite having screenshots as proof, customer support told me there was nothing they could do. Translation: we donāt give a fu.k now be quiet.
Another issue: When I purchased two printers on Black Friday, there was no mention of additional filament being included. Yet, in early December, the website advertised that each X1C Combo printer purchase came with three rolls of filament. This inconsistency left me feeling like I missed out on part of the deal. Again customer support refused any help.
Customer supportās responses so far have felt dismissive, thanking me for my āunderstandingā while essentially ignoring my concerns.
Thatās my disappointing experience with @BambuLab ās Black Friday 2024
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As someone who does forecasting for a living itās beyond baffling. Bambu Labs canāt possibly think a sale that happens every year is an excuse people will accept is it?
I bought the printer, but wouldve spent many many times that amount in filament over time. That seems like their most profitable businessā¦ but they will lose a customer for life here. I ordered filament almost 3 weeks ago and it hasnāt even shipped out yet it just says waiting to dispatch - which sounds like i have another month of waiting for it to be dropped off at the carrier even after that.
Iāll spend all the rest of my money somewhere else, eSun manufactures their filament anyway, iāll just buy that from another store. I like the printer and want the company to succeed, but sound like itās extremely poorly run logistically.
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Waiting since November 23, still no update other that weekly emails saying it is delayed and should ship this week (it doesnāt). Itās definitely worth it to buy another brand of filament at this point.
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I stopped buying bambu filament because of the delays. Also price is a consideration since i also buy esun for 12ā¬ a roll.
To top it out, since couriers are to blame, this came in 4 days directly from eSun and through DPD too. Itās not always the couriers fault 
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Thanks for the update @SupportAssistant.
Disappointing, but expected with how prices were/are. I have three orders pending, one I knew from the start would be delayed (an AMS Lite), the other two orders are for 10+ spools of filament and some accessories. Iām not mad or upset like most posters here; like I said, I knew coming into this sale that demand would be high and shipping times would suffer as a result.
Just keep cracking at it, and keep this demand in mind for the next sale.
Take care!
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