Va faloir quand même s’expliquer sur certaine chose, j’ai faite une commande le 2 décembre bambu lab a1 depuis ce jour j’attends toujours qu’il soit expedier…
Maintenant, des personnes commande et recoit leur commande en 2 jours ?
Vous faite quoi de vos clients qui ont commander et attendent toujours ?
Vous livrer des commandes trés recente mais incapable de livrer celle deja commander il y a des jours !
Vous nous répondez “nous sommes désolé black friday” etc…
Vos réponses au tickets sont des messages automatique vous prenez même pas la peine de chercher.
Alors ma questions est pourquoi vous envoyer des colis dont les commandes date de 2 jours, et moi, comme beaucoup ayant commander le 2 décembre et d’autres dates etc… on attend toujours notre colis ?
Respectez vos client et envoyer au plus vite ceux qui on commander il y a des jours au lieu de traiter les dernieres commande et les envoyer comme si de rien n’était!
I ordered a P1S, with all hotends, filaments etc on december 1. The order was split into 3 packages: #1 : printer. #2 : filaments and some hotends. #3 : ONE hotend…
Package 3 got to me right away.
Package 2 came today.
Package 1 is not even handled to the shipping company, DPD.
Support team says it’s impossible to cancel the order, unless i pay for shipping back to Germany of the two packages i already recieved. That shipping costs ALOT from Sweden…
And bambu lab still have not added a note (warning) about the shipping time on the store.
Company xyz needs to ship orders. They have “X” orders to ship, they have “Y” employees to ship them. Each employee can ship “Z” orders per day. How long will it take to ship all the orders?
Fill in the variables and provide accurate lead times…
I can understand and forgive logistic issues, bad luck, occasional poor planning. That’s all fine, unfortunate but understandable. But the treatment you’re giving your customers, the dishonesty, the incompetence and gaslighting on display here is beyond words. Truly staggering.
Not a single of your posts provides any useful or actionable action, you’re merely rewriting the same things over and over, in slightly different ways. And it all amounts to “just shut up and wait”. You don’t provide the status of your inventory, you don’t provide delivery dates, you don’t provide anything objective or of value. And now you say orders can be cancelled, but in fact they can’t, because your customer support cannot be reached.
As many, I have an order, placed on the 2nd of December. Tracking numbers were immediately created, I was charged, and then nothing for a week. I opened a ticket, which was met with the same generic response you sent everyone else. I have since then tried to ask further questions within the ticket, which have been dutifully ignored. Your live chat, well, that’s been offline for the last four days. In the middle of the biggest logistics and PR disaster you’ve ever faced.
You may have a good product, but you’re well on the way to destroying your company. I’m willing to wait a little more time, but what will follow if nothing changes is likely a fraud notification to my credit card company and a complaint to the EU Consumer Rights…
Oh, and meanwhile, in the official website, 5 to 10 days of shipping time is still indicated. 5 to 10 days. When you have customers (me included) who have been waiting for more than that and the order hasn’t even been given to the delivery company?
If there are problems at your warehouse, how comes, that filament was delivered superquick while Printers take weeks?
And why starting the next sale, if you cant even fulfill existing orders?
If there are unprocessed boxes stuck at DPD - simply resend those via DHL and put DPD on hold?
And what about compensation for not fulfilling your 3-5day delivery promises?
You ruined christmas for some, so theres a bit more needed than a simple „sorry“?
What about some free Filament or at least a refund on shipping fees?
Just be honest and tell us, if youre out of Stock, before starting the next sale, and dissapointing more customers.
J’ai commandé le 27 novembre une a1 mini et toujours “prête à être expédiée”…
Je souhaite annuler ma commande car visiblement elle n’est toujours pas parti de l’entrepôt, mais personne ne me répond !
There are several entities where you can do so (some specific to your country, in France you have something called SignalConso). For international/EU complaints, the eConsumer website is a good place to start (for some reason the forum doesn’t allow me to embed links, probably because of my low post count).
As I said, I can deal with delays and logistics problems. What I cannot accept the the lack of transparency, communication, and dishonesty.
Well fudge. Here I thought now that I had a tracking number I was in luck. My order shows shipped two days ago with UPS saying “nope, just a label created” and some of you have been at this point for weeks? Son of a …
I bought an X1C and A1 mini along with filament and parts during the Black Weeks. The printer came always with DHL 1 or 2 days after ordering. The Filament however lasted 8-10 days and came with DPD.
Subsequent orders (5 or 6) for filament were delievered all by DPD after ca. 10 days each.
And the last order with filament and some makerlab goodies has been splitted between DHL (4 days) and DPD (12 days).
Same story here, ordered P1S on 2nd Dec and by now still in status " Your order is placed and is about to be shipped" !?? Same as most of us here, I would like to get a clear situation update if there is actually stock available and honest info about ETA.
Ironically i just received a newsletter from Bambulab with the subject : “New Festive Releases🎅My 3D Prints Are 89% Ready — What About Yours?”
In the latest - and unsurprising - development, Bambu has just responded to my ticket saying that they have already shipped the goods to the transporter, and it’s them that haven’t yet unloaded and scanned it. They added that due to this the carrier will report it as “not received” which is awfully convenient for you.
So essentially you’re once again trying to offload the blame to the couriers by saying that both DPD and DHL (the order was split in two for what is, to me, an unfathomable reason) have been sitting on the items for nearly two weeks, doing nothing. I highly, highly doubt it, and this does nothing to improve your reputation or people’s moods.
That said, I asked for proof of this, and will gladly eat my words if it is indeed true.
To be honest, that is the answer they are giving right now instead of the usual “please wait 1 to 7 days from now”.
I, as already said before, am not even mad. Just 100% disappointed. I would wait if they would have been transparent with the deadlines instead of blaming couriers, or a damaged conveyor belt in their warehouse, or employees illnesses and so on. They are using the most ridicule excuses at this point because if Anycubic, the company that takes the longest to deliver, have delivered to me in less than 5 days, then they can too. Also DPD came twice this week, being the latest one to deliver 10 spools of eSun filament, directly from eSun and also took less than 5 days. Again, this is not on the couriers but on them!
I have already talked with my consumer rights office in Germany and was already given a community attorney that advised me to give them a deadline, as the German law states, and then go for the full refund plus the damage compensation for the waiting time. Already updated my ticket to inform them of the deadline since it’s now way of their shopping policy document.
I advise those who can, to press firmly against such practices since this is a one way only. And if companies do this once and get away with it, they will do it next time too. If you are in Europe, please go ahead and show how the consumer can force his rights or maybe next time it could be worse.
I love Bambu printers, but i won’t ruin my life and also my time in the process, just because of a printer.
Good luck to everyone is all i can say right now. Everything else i have already been repeating. DPD is not to blame. DHL is not to blame. They are delivering as normal as they can in this time of the year and still without much stress or at least, on time when possible.
Assure all you’d like, your customer service representatives lie. I’ve now been given 3 different assurances that the item would ship in 24 hours… over the course of weeks. I am definitely recommending anyone I know in the market for 3D printers or supplies look elsewhere than Bambu.
My order actually got sent out, fairly quickly after ordering (28.11.) with dpd, but is stuck at customs (switzerland), since two weeks!
Apparently there is missing information, but I can’t get a hold of any customer service. The only reply i got is the copy pasted notice about increased demand during black friday, which is not related to my issue at all.
I don’t mind waiting longer, but if i don’t get a hold of someone in customer service soon I will issue a chargeback with my credit card company.
