Hello,
I just uploaded a new model and converted a video to gif to use it as a thumbnail for the model.
But the published thumbnail is static, it only shows the first frame of the GIF. Also tried with WebP, same result. I can see the animation in the model page, but not when I see the thumbnail.
Any idea what’s the problem? 
1 Like
Nevermind… it was over 30Mb’s size limit.
On what platform are you viewing the published model? On a desktop browser, the GIF should play when the mouse hovers over it. In the Handy app, the gif will only play once the user accesses the model page (it won’t play is search results or anywhere else the model ‘card’ appears).