This has been super frustrating, on May 3rd I completed the retrofit of the new A1 heatbed. The email stated they would provide the credit within 2 business days of confirming the update. I waited a week, figuring they were busy, and nothing. I sent an email asking for an update, nothing. On May 17th, I sent another request and also inquired on the service ticket, waited a few days, nothing. Sent another request on May 21, and finally got a response saying the credit would be issued in two days. May 23 rolls around, nothing, May 24, May 25, May 26, May 27, and guess what, nothing (and yes, I continually checked my Spam and Junk folders). I’ve been away for a few days, fingers crossed when I get home it’s in my inbox. Just not the expectation I’m use to with Bambu…
Nope… nobody has had any issues with Bambu Customer service surrounding the A1 recall. You’re the first… NOT!!! {Dripping Sarcasm Intended} 
Seriously though, your experience and variations on that theme have been quite the norm around here lately. So if misery loves company, the room is overbooked!!
That’s too bad, sad to hear that, I’ve been really impressed with them since getting the A1…
Did you sent the 3 pictures as a response in the supoort ticket ?
Your discount code has been sent successfully on the 21st.
Please also check the latest reply on your ticket from the 29th which includes the discount code.
If you have problems with it, please reply to the ticket and our colleagues will assist.
Thanks for your understanding.
Lol, yes, I read and followed all the instructions.
Never received anything on the 21st, however, I just got home from being out of state and see an email dated Tuesday, May 28th. You guys sent it two days ago, fantastic.
Better late than never I guess…
I haven’t received the code yet and am about to order a new machine.
Email sent to support today.
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