I don’t mean to be a bother about this subject. I’m dealing with an open support ticket that has gone communication silent. My ticket is still open and solving, yet I haven’t heard anything for over a week, and follow up messages with no response.
My ticket has been opened since 2/17/23 . I was getting a response back every day and was submitting everything they requested and providing video, and support logs.
The issue is with my AMS’s four led lights blinking red, indicating that it is disconnecting from the printer (X1C). I have swapped out the AMS, buffer, and both cables to another X1 and everything works. I have put the AMS, buffer and cables, from the working printer onto the one having issues, and it too blinks the 4 red leds. I have tested voltage and resistance on all connections, including inside the printer. All by request of Bambu and submitted my results. I believe it is within the printer itself where the issue lies. I’m fine with fixing this myself, if I could just get a response on what needs fixing.
This printer is less than a month old.
Thanks for any help that one has to offer.
I know this sucks but I would return the AMS on exchange for a new one over digging that deap into repairing a new piece of equipment
Let them figure out what’s wrong with it, in the meantime you can still print off the rear spool holder or another spool holder if you’ve got one on hand
It’s not the AMS, buffer or the cables, because if I swap them to my other X1 they work fine. No matter what AMS I put on this printer, I get the red blinking lights on all four leds.
Wow !!!
That’s a really big problem
There must be an issue with the board in the printer itself
So an even more sucks answer is return the whole printer for exchange
I just didn’t read you post correctly, sorry about that
But my solution is still the same, let them figure out the issue on their time and their time
You’ve suffered enough my friend
Thanks for your input. Is there ever Bambu associates on here trying to assist?
If they would just respond to my open ticket, and tell me what can be done about this. I’m not sure I would feel comfortable just sending a printer back to them, if I don’t get a return authorization. This is a legitimate issue for me, they really shouldn’t just ignore their customers.
OK, I found your ticket, and I’m pinging your agent. I’m sorry he hasn’t responded. He has been seeking help from engineers. Hopefully, he will respond to you tonight. The agent working on your ticket is in Europe. It is 4 am where he is at this time.
Hello,
I understand the time difference, that is fine. A response back will be appreciated. I just want to get this resolved, so we can move forward. I will wait to hear.
Thank you for responding.
Hey,
Thank you for jumping on this. I really appreciate it! I got a response back this morning, and I think we have a solution. Most likely the problem will be solved. What a relief!
Thanks so much!