My printer received not working, the bed temperature is always 0.
I opened up the printer following the X1C’s troubleshooting guide and ripped the board’s socket off
I tried to get support but it’s been 7 days now, the ticket is always “solving”
Checking in with the forum what’s the best option here.
I opened a support ticket on saturday 11. Feb. (Studio crashes after slicing and changing for several times to see changes and find best solution for print)
At Sunday afternoon the printer was uploading 4xxMB of Logs, initiated by himself or bambulab not by me, for 2 hours and was unusable at this time.
Today i got an answer to provide a log.
I will provide this log on weekend because business trip.
I see forward it will be a longer story
Not directly answer your question.
From my experience, opening a ticket from the smartphone app will “automatically” start the upload process of the printer.
I don’t remember if the PIP setup process has an “upload logs for analytical purposes” option.