Bad bearing Bambu lab won't respond

i raised a support ticket and they won’t respond. my 30 day warranty expires in 3 days I don’t wanna sound like an idiot but i think they’re doing it on purpose

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I think in China they are celebrating the new year vacation…
So it could Take longer

Until end of Fed a lot of employee are Off Work

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I did, i raised a support ticket and they are sending me a new printer.