I’ve seen this before and suggested that the user do a bed level then place a sheet of aluminum foil between the bed and plate - effectively lowering the nozzle by the thickness of the foil - the other use said it worked very well - If you do this you should watch the initial layer the first time you try it to be sure it is going to work and be prepared to hit the STOP
After some information and logs requested by Bambulab, they finally suggested to do a manual bed calibration.
I did it no problem. After then, when the printer starts her own full bed calibration, she goes out of the plate boundaries and shows an error.
A full reset to factory defaults didn’t solve the problem.
Now I’m waiting for the service support answer.
The printer is 2 weeks old.
I ended changing the extruder support.
The error about the plate boundaries was my fault, as I forgot about the printer plate and machine was trying to calibrate directly over the bed mat.