Last Sunday, May 4, I ordered an AMS2 Pro and the Upgrade kit. From the East Coast the main unit arrived via UPS on Thursday. The upgrade kit was shipped from the West Coast via some shipping company I have never heard of. They sent it to Ohio and lost it. BTW: Ohio is some 700 to 900 miles east of Minnestota. So it looks like the $26.00 I spent to have it shipped is partially wasted. Looks like it will be at least 10 days until I get the upgrade kit. 
I received my printer yesterday 5/13/25 and the front glass was broken. I am not sure if I have to send it back or not. I am waiting for customer support to get back with me. Real bummer!
I would not accept it. Is thew carton damaged? if so take pictures.
They will offer you a replacement door.
Are you in the US or Canada? If so, don’t accept, just return the whole printer.