@BambuLab Firmware Bug report X1C
Problem: Video feed crashes (stops) when switching resolution during an active print. Requires a printer power cycle / reboot to start working again.
Printer: X1C
Firmware Version: 01.08.02.00
Filament used: Bambu Basic White PLA (shouldn’t affect this issue)
problem: Using Handy (possibly also using Studio) switch video resolution from 1080P to 720P during an active print. Notice camera video feed stops and wont work again until the printer is power cycle rebooted.
Perhaps others can try this to see if it also occurs, or if you can get it to be 100% reproducible to allow it to be easier to fix.
This seems to happen more than once, although I have tested it at other times and it’s not 100% repeatable for me!
During an active print started via Handy on my X1C, I noticed the camera brightness was off too far (I have a riser with an LED strip installed). When this happens, if I switch the video resolution it tends to reset the camera and resolves the brightness issue. (the camera image brightness issue could be a bug report on its own, but this is not the reason for this particular post).
The issue occurs when using Bambu Handy to switch the video resolution from 1080P to 720P WHILE a print is in progress. The camera video feed now fails, and I see an error message on my printer (0c00-0100-0002-0008-074616) “Failed to get image from chamber camera. Spaghetti and waste chute pileup detection is not available for now.”
I can never get the video feed to respond again until after the print is completed and then I power cycle my printer.
So obviously, switching the video resolution (using Handy) during a print seems to cause something in the printer to stop responding.
I’ve seen this maybe two or three times. It just happened again now. Printer is using firmware 1.08.02.00. Handy is up to date Android version 2.15.5.
Support ticket with logs has been submitted: Ticket number US241116638002
Steps to reproduce:
- Start a print using Handy (it may also occur using Studio).
- While printing, in the device tab use the hamburger menu to select “Record Settings” then change the video Resolution from 1080P to 720P.
- Notice the error message. And the video feed stops and can’t recover without power cycling the printer. Note that this is not 100% reproducible, so many attempts may be needed.
Expected Behavior:
During an active print, the camera video resolution changes from 1080P to 720P and the video feed doesn’t stop.
This should also work properly if changing from 720P to 1080P. during an active print.
Alternatively, If the printer is not supposed to handle switching video resolution during an active print session: Do not allow a video resolution change during an active print (both in Bambu Handy and Bambu Studio).
Printer: X1C
Firmware Version: 01.08.02.00
Filament used: Bambu Basic White PLA (shouldn’t affect this issue)
How to duplicate: Using Handy (possibly also using Studio) switch video resolution from 1080P to 720P during an active print.