Bambu Lab customer services is lacking

So November 20th,2023 i decided during the black friday sale was a good time to jump on some fillment for my X1C and did 10 rolls of ABS and later that day i also ordered in 10 rolls of PLA for my A1 mini that was supposed to show up.

Few days roll around and I see all my items started to ship out once by one. EXCITED for a new Printer to show up!

Printer shows up by UPS but nothing else is with it, go to double check online to track my other items and i see they went USPS to my address, this would not be a issue besides the fact i live in “Rural” Alaska and USPS does not deliver in my area in fact they are pretty worrhless up here.
I reached out to Bambu Lab to see about making a address change or for them to use UPS for my orders. They told me once the packages get sent back to them they would make the proper adjustments and get them to me.
Another week goes by I hear nothing back i checked the tracking and everything’s is showing its bavk to the wearhouse ad a failed deliver, so i send them another email for updated tracking, they only reply back saying its sent and i should get it. Ok cool but whefe is tracking?
After playing run around with emails back and forth im still out 20 rolls of fillment, still dont have my A1Mini mega bundle items, and customer services wants to refund my onsale item’s and told me just place the order again. Im cool doing that but now i dont get the same deal and have to pay more for items that are not what i originally ordered because they magically dont have them instock yet they have my original order?

Am i over reacting about this or should i cut my losses and just go to my bank at this point and file a charge back on all of this since they clearly can not fix there own issues? Its been now over 30 days.

Leasson learned ill probably avoid buying anything from them during the holiday times in the near future along with they kinda screwed me over as a small business also since we where needing most of this fillment for a holiday charity donation we where doing.

I ordered an X1C with AMS on Thanksgiving, it was originally scheduled for delivery on Nov 28. I have been emailing and posting to their social media feeds every day since then. Finally got them to respond on Monday and they shipped a printer on Tuesday with it arriving last night with no AMS. So now I am back into the black hole of Bambu “customer service” to try and get the AMS shipped. I will say that it prints beautifully, but I am not sure I would ever spend money with them again after their lack of communication.

Yeah ill count my self lucky on getting responses back, but now with my newest update, they are sending me what they have in stock but now they seam to have forgotten about my other two orders.
Its almost like dealing with a really bad chat AI.
Honestly after this I will probably not order filament from them again due to this messing up some charity donations i was planning on doing and other items for my shop. Really sucks that I had to last second order in from another vendor and they where start to finish to my door in under 5 days.

Bambu Lab do better or be ready to fall.

Just an update here. They shipped out the AMS quickly, arriving the next day and the machine is printing beautifully. They also sent out an extra nozzle and will be sending 2 rolls of filament when the colors I selected are back in stock.

Im waiting still waiting for my A1 mini mega combo items, and about 6 rolls of fillment, they miss shipped my order.