Today I received an email from @BambuLab about the Makers Supply Parts list.
The things I know are:
- The same message was sent to 62 people in total
- I know all of the other 61 email addresses
- The sender doesn’t know the difference between the TO address and the BCC address fields
- Bambu Lab has breached GDPR laws
- The boilerplate legal footer is now rather ironic in discussing confidentiality
A fast and genuine apology at the very least is required to all those who have had their personal information shared.
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Implied.
Joking apart, this is a serious breach that people have been fired for making before.
Whilst I am not suggesting that resolution, something does need to be done.
Noticed that too. That was a pretty bad flub on their part. Well, you guys/gals know my email now 
Already typing up hot love letters !
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I noticed that too - i’m sure it was just an accident. ■■■■ happens lol 
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I doubt it was intentional, the law and the potential issues it causes don’t care about intent of course.
As an update…
An email was sent from Bambu to apologise that blamed a configuration issue.
If you know anything about secure mail systems and mass mail systems - this could not have occurred as there are safeguards in place to prevent it. I do as I wrote the code for a few of them.
Additionally, no automated system would ever use the To address line for addresses,
This was clearly done by an employee from their own computer email account and screwed it up resulting in a data breach of personal information being shared with every recipient.
I would have greatly appreciated an honest response rather than the obvious lie we were provided with.
Again, it comes down to the lack of honesty in all actions.
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It is a cultural differance, What we refer to as honesty, in some regions it is a loss of face to admit mistakes.
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I understand that at face value (see what I did there), but I only think that is relevant if they were only selling to the same territory to which it applies.
They have to act like they sell - internationally.
A lot of the current ill will would disappear if they only owned up to the issues they caused. At this rate, many people will lose faith in them because of this issue.
They are one of the leaders right now, but, it only takes another company to come in and do what they did to disrupt the market a little bit more and they are the one that couldn’t get out of their own way.
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That’s true, but BBL’s CEO got his higher education in Germany and lived there for quite a while, so he should be very familiar with western customs and mindsets.
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Maybe Bambu should breach into my support ticket next and help me out lol
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I don’t understand what happened here. An email was sent that included other users email? Was there other personal data leaked with it?
Seems like it was just emails from what I’m reading here. Not that I would want a bunch of random people to have my email address though. I can understand someone being frustrated by this
Exactly.
Exactly.
Plus that annoying legal issue, the minimisation of the issue which comes off the back of all the other recent problems where honesty is not their policy.
Yeah I wouldnt want anyone else having my email address, not after watching “baby reindeer” on Netflix !
I quickly questioned if that was intentional lol then slowly realized how easily I could’ve mass advertised myself 