Use Case:
I’m have a client who needs vinyl cut letters using their brand font Avenir Black. I have, as part of my OS, the font family called ‘Avenir’ (one of the font’s weights is ‘Black’.
Issue:
Unable to view system fonts / Load custom fonts.
I have searched the community, wiki, reddit, apple & google support.
Nothing I have tried has worked.
Opened Support ticket:
#US250506645001
Anyone else having a similar issue?
I got this reply to my Support Ticket
2025-05-08 17:54:27(GMT+08:00)wrote
Hello
Thank you for contacting Bambu Lab support.
I am the technical support agent assisting you with this matter.Unfortunately, we do not currently support the font format you described.
Our technical department needs to perform extensive pre-rendering and optimization work.
I believe that in the future, Bambu Suite will support this font format.
We recommend using other design software to create the graphics you need, and then importing them into Bambu Suite for printing.
I hope my answer will help you with the problem you are experiencing.
Please let me know if you have other questions or if I can assist you with anything else.
We are here to help you!Bambu Lab Customer Support
.
That sounds like support has no idea how fonts work, and this needs to be escalated to someone with a @$%^# clue.
