On the first-time use of our X1E, the self-test failed. There are no visible conflict problems, and all the screws are tight. The error is home z failure when I try to print something. Below is my check list:
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It is suggested to loosen the 6 screws holding the hot plates and move the plate forward, as the problem might arise because something block the hot plate from moving up. I tried this, but it doesn’t work.
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I tried to restart the machine and redo the self-test, but it failed again.
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I observed that the plate is able to go all the way up, touching the nozzle, and even keep self-testing after the error message pop up. There is the same error message telling me that home z failed when I try to print something.
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I confirmed that there are no conflicts between the plates and the other structure, meaning that nothing blocks the plates from homing z.
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‘Home’ can be done manually in the control panel.
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I confirmed that all the screws for the hot plate are tightened.
Does anyone have an idea of what to do with it?