Bought my A1 last January from an authorized reseller in Canada, a week before the callback. I opted to keep the A1 in return for a $155 CAD voucher because of the heatbed issue.
Fast forward to last month when the reseller provided the replacement bed and mentioned that I can now use the voucher… BUT
They have no A1 printers! They said I can place an order and possibly get the printer within few weeks. I agreed.
It’s been over a month since I placed the order, and the reseller is saying that Bambu is not shipping them any A1 printers, and it may be another month or even more before they receive any!
I’m now stuck in the middle, and Bambu being the primary responsible for this issue, is refusing to take an initiative to fix this issue straight away and issue me a voucher directly through them so that I can order an A1 from Bambu Website.
Bambu support is saying that I should wait. How is fair and why can’t Bambu just issue a voucher and request from the reseller to cancel their voucher?
As much as I’m happy with my A1 purchase, the robotic handling of cases from Bambu is a let down.