We are happy to accept your request for return service in any of the following circumstances:
Within 30 calendar days of receiving a product which has critical failures, manufacturing defects, or any functionality issues.
Within 30 calendar days of receiving a product which has sustained substantial damage in transit, provided that the damage proof issued by the carrier can be provided to Bambu Lab.
Within 30 calendar days of receiving a product which is unopened, unactivated, and is still in its new condition
These were 14.
2-year warranty for consumers from the EU, Switzerland, Norway and Iceland, United States, and Canada.
US and Canada now get a 2 year warranty.
Note: Transitional Provision - Warranty Period Extension for the United States and Canada. This update extends the manufacturer’s limited warranty period for consumers in the United States and Canada from one (1) year to two (2) years. If, as of the effective date of this update, your Product is still within the original one (1)-year warranty period applicable under the prior version of this policy, your warranty period is automatically extended to two (2) years from the same warranty start date. Nothing in this update diminishes any right you have already lawfully acquired under the prior version.
I hope this helps people. Bambu seems to have been struggling with the customer service side of things at times (not that they are alone in that regard!) but I hope this helps smooth things out for their customers!
I think I understand where some of the struggle comes from though. Accepting returns without question is easier for the customer with an issue but I feel confident in saying costs us all more up front to help pay for that. I can’t help but notice even local companies like Costco, Future Shop (okay, not Future Shop because it has been at least a decade since they closed down) or MEC take returns without question we end up with people who “rent” product and return it when they are done. I like not having to feel like a villain when I have an issue, but I also like to not pay a fortune extra to help cover the people who really are taking advantage of the generous return policies. I can live with someone asking questions about my return, examining it and correcting or answering any issues before accepting an exchange or refund. I am assuming most of the issues come down to the fact that we are buying online instead of from a local store who can check the product with us when we bring it in. It is hard when the customer has to be their own technician when it comes to issues. I guess one thing to note about online and expensive purchases is that one should document and photograph everything to help smooth any questions.
I am glad I could buy locally, because while I never had any issues, I did know I had at least some local support if I did!
[Note: Future Shop and MEC (Mountain Equipment Co-op or whatever they are called now that they sold out their members for profit) are Canadian or at least Western Canadian stores. Not that anyone probably cares but just in case you where wondering about the region of an unknown brand.]
Ironically, for me it’s exactly the opposite, but that depends heavily on location: There are almost no local stores, and the ones that do exist have absolutely terrible service. When I shop online using PayPal, on the other hand, I always have buyer protection and almost always get my money back.
Dealing with local retailers just leads to unnecessary arguments, or they’ll say right away - even though it’s not even legally allowed: “Go straight to the manufacturer, that’s none of our business” Well…
To reiterate, this is a personal experience and varies greatly depending on the country and region.
I don’t think they had when I bought my printer (but I do know they do now). Memory Express is one of the few places I actually trust that they will support an extended warranty too. They have treated me well over the years!
I miss Future Shop. Not so much because of what it actually offered (honestly it was sub-par even back then) but because I miss the joy that came when young me explored everything there! You want to feel old though? Try remembering A&B Sound.
I saw that when I placed an order today. I think it is great - I have always felt that 14 days is too short a return window. So Micro Center and Best Buy should update their return window to reflect this.
MC and BB have their own policies apart from Bambu, I wouldn’t expect them to update it based off of this. 15 days for MC is standard across most of the higher ticket items.
The difference is that the return process can take longer online, so it is nice that Bambu is doing this.
All fairness, I think you should be able to figure out if you have a lemon in a 15 day return window.
Note: Transitional Provision - Warranty Period Extension for the United States and Canada. This update applies only to Products purchased by consumers through Bambu Store US and Bambu Store CA, and extends the manufacturer’s limited warranty period for such Products from one (1) year to two (2) years. If, as of the effective date of this update, your Product is still within the original one (1)-year warranty period applicable under the prior version of this policy, your warranty period is automatically extended to two (2) years from the same warranty start date. Nothing in this update diminishes any right you have already lawfully acquired under the prior version.
new restriction: “applies only to Products purchased by consumers through Bambu Store US and Bambu Store CA”
Are items purchased through the bambu store tracked by serial number and purchaser? If I gave bambu my serial, could they say “you bought it on Jan 1 2025”? Is that why they added the new restriction?
I’m wondering exactly which of my older units just got a warranty extension, not sure I can tell.
I’m not seeing an update or “new restriction” here. What is the difference from your post on the 15th?
I am sure Bambu knows the purchase date for all of the printers sold through their store.
I keep receipts for any purchase with a warranty to be sure I have my own proof of the purchase date. Online orders and invoices are “printed” to PDF, paper receipts may be attached to manuals, or scanned to PDF.
Unless a buyer has purchased directly from Bambu’s store and has registered his printer with Bambu’s cloud, to print and receive s/f updates, I also don’t think Bambu has a clearer view on how many of its printers fall under the previous and now under the extended warranty period (which kinda explains their customer support reluctant reactions when it comes to warranty enforcement).
Not to say they dont capture the information privately, but none of my receipts have had the serial number on them. I get the vibe that they associate user <> sn <> email solely from the cloud signup and bind process.
They definitely reject any and all responsibility for claims concerning damaged packages, unless they get caught in the act, either personally or through surveillance cameras. Happened to me twice, and while the 1st time my neighbors saw the delivery driver throwing the package without a care in the world but the carrier rejected my claim, the 2nd time I caught it on my surveillance camera that I had recently installed. The 2nd time, when the carrier refused my claim, I’ve simply sent to the seller the surveillance video and the carrier was forced to pay for damages. That’s the standard MO on how these sh1tholes carriers customarily respond to damage claims.
“If I purchase a Bambu Lab P2S from Bambu Lab Store USA and the printer is used in Colombia, can I receive warranty service in Colombia? If so, where should I send the printer and who is responsible for the warranty service?
