When I first got this printer (I unboxed it a week ago) I used a single Filament in the AMS. For my second print I was going to use two colors but then It has trouble pulling the filament out, It pulls the Spool out of it’s slot in the AMS, I think its trying so hard to pull it out yet it is still unable to.
I cleared the hose of Filament and went to put the spool back in and got this :
I am getting an Error when my AMS tries to load the Filament that came with the printer. It pulls the filament up to the Extruder and then pulls it all the way back out and gives me the Fail code.
P.S. the first print worked fine, it’s when I tried to take out the old color, and change to 2 different colors this happened. Please help, I cant generate a service ticket because it will not accept the Printer Logs that I have. Until they fix that problem I cannot generate a ticket.