My A1 arrived the morning of April 2nd, the box was in perfect condition. I was able to assemble the printer easily, plugged it in and am presented with the following screen issue:
I opened a ticket then took at look at the guide here, regarding replacement of the screen. Quick interjection, the guide jumps from “remove these screws” to “unplug the ribbon cable”, there are no instructions on how to remove the cover “correctly” without damaging the case for user’s who might be beginners.
Can’t see any issue with the ribbon cable but reseated it just to be sure. No dice, the screen looks exactly the same and is completely non reactive to touch.
I’ve heard nothing from support besides an estimate of 3-8 days at best.
Any other troubleshooting steps I should take, am I missing anything besides the ribbon cable?
Could it just be the screen and I just order one from the site? I suspect the response from Bambu will be prolonged troubleshooting and I have no interest in 3-8 business days between replies.
Based on this experience, I may seek to return the printer regardless but I figured I would check with the community first to get some opinions first.
As of 11hrs ago (7 days), I finally got a reply from support. For transparency, here’s the reply:
Hello,
Thank you for contacting Bambu Lab support. We’re sorry to hear about the damage to your A1 during shipping, but don’t worry, we’ll take care of it.
First, please set up the printer and AMS to ensure everything else is working properly. If your first print is successful, here are your options: Option 1: We can send you a replacement screen for this unfortunate incident. The replacement is easy to install, and we’ll guide you if needed. The package usually ships within 24-48 hours after we confirm your warranty claim. Here’s the guide showing the process: Screen Replacement Guide - A1 | Bambu Lab Wiki
Option 2: If you prefer not to replace the part yourself, you can request a return within 14 days for a replacement or refund. This process may take 10-20 business days. If this option is chosen, you will need to re-package the A1 to ensure safe delivery and use the shipping label we will provide to return the unit. Once we receive it, the contents will be checked and a new unit will be shipped. Considering the additional time required and the ease of replacing the part, we would recommend the first option.
Its interesting because there is no way to test the printer with an inoperable screen. Despite that, I will be going with Option 1, and follow up on the details post repair.
