Cannot use ABS Support filament

Bambu Lab X1 Series Bambu Lab X1C
1

New issue since the last round of updates;
For some reason the filament screen says “unknown” for slot A2, even though it actually shows Bambu Support for ABS. The filament information is actually there, but there is a question mark on the printer screen and a warning symbol on Bambu Studio on the computer. I tried to ignore it and print anyway, but the software won’t allow it. I have power cycled the printer and all of the AMS units. I have also removed and reinstalled the filament. I have done all of these things multiple times. Has anyone else experienced this or been able to solve it?

2

Do you have a screenshot of the issues ?

3

Same issue for me on the H2D with first gen AMS.

4

I would upload a screenshot, but apparently it’s not allowed.

“An error occurred: Sorry, you can’t embed media items in a post.”

5

" There are some unknown or uncompatible filaments mapped to generic preset.

Please update Bambu Studio or restart Bambu Studio to check if there is an update to system presets.

  • B4(Sup.ABS) The filament model is unknown. Still using the previous filament preset."
6

Are you able to use that filament?
When I try it won’t let me proceed .

7

Not as of yet. I haven’t had a chance yet to put any effort into it. Was just trying to start a print on my lunch break and ran into that wall. I hope to play with it some more this eve after work.

8

The logs for the app have 15,000+ lines similar to:

debug_Tue_May_20_23_02_57_50000.log.0:2025-05-20 23:57:17.379326[Thread 0x0000000207a61f00]:The values of tray_info_idx and tray_type do not match tray_info_idx GFS06 tray_type ABS-S system_typeSup.ABS
debug_Tue_May_20_23_02_57_50000.log.0:"tray_type": "ABS-S",
debug_Tue_May_20_23_02_57_50000.log.0:2025-05-20 23:57:18.534564[Thread 0x0000000207a61f00]:The values of tray_info_idx and tray_type do not match tray_info_idx GFS06 tray_type ABS-S system_typeSup.ABS

And that’s just since I put the ABS-S material in this morning… The JSON files for the material seem to be there; I’m not exactly sure what these messages indicate.

I did file a bug report.