Literally just set up my P1S. Straight out of the box got the HMS_0500-0200_0002_0006 Live View Service is Malfunctioning error. Managed to complete the setup and print my first Benchy. Turned off the P1S, came back to print my first proper file 10 mins later; got the HMS_0300_1000_0002_0001 1st Order Mechanical Resonance of X Axis is Low error. Followed the help to clean the rods and re-tension the belt. Recalibrated and got the HMS_0300_0A00_0001_0005 Force Sensor 1 Detected error. Followed the help to check the bed. Recalibrated again, all good. Ran my first proper build again, all good. Turned off the P1S, came back to print again a little later and got the HMS_0300_1000_0002_0001 1st Order Mechanical Resonance error again. Looks like I can re-tension the belt and recalibrate, but as soon as I turn the printer off and back on again the 1st Order error returns. Brand new printer and just keep getting constant error messages. Not good. Have contacted support but reading here they can take a long time to reply - any suggestions?
Hi @Eon_Designs
Welcome to the forum.
Sorry to read about it.
Did you update the firmware?
If yes, and you thoroughly follow the printer setup and recheck it, and still get errors (and set of them)., I would guess you may have some faulty components, either mechanical (e.g. carbon rods) or electronics (e.g. board, sensor). If that is the case, the best solution is what you did and contact BL.
Hello
Thanks for the reply. Yes running the latest firmware. I have also tried resetting the whole printer and setting up again.
Worked out that if I run the full calibration then print I don’t get any errors but as soon as I power off and back on then the next print gets the resonance error.
This can’t be normal, are you supposed to leave it on all the time and just let it go to sleep? And are you supposed to recalibrate each time you power back on?
Mine is mostly on all the time, but powering it down doesn’t result in an error.
While waiting, you can also try to find the cause, but I would avoid significant interventions as it is a new printer.
Did you hard reset the printer?
Regarding the specific issue, I found different causes, such as firmware bugs, faulty x-axis, faulty board, …
Put in a ticket so you have warranty time and date locked in. I had an software issue with my first P1S pretty much right out of the box so I feel your pain in that regard.
My experience with tech support went like this:
Entered ticket around August 8 - 9
Went through a bunch of troubleshooting evolutions over the course of the next couple of weeks, had replacement P1S in hand and shipped the broken one back to them around Aug 26.
Hello
Had a prompt reply from support asking me to clean the graphite rods and re-tension. Want me to video the process. Not expecting it to make any difference considering I have now done this several times. However, will do it again.
As someone who ended up exchanging my first P1S, my advice is to do what tech support says and one of two things will ultimately happen.
The printer problem gets fixed, or they swap out your printer for a new replacement (if still under warranty)
It’s a slow process but just roll with it.
Hello
The support team have been superb. Offered to either replace the current unit or continue to troubleshoot. Decided to just get it replaced, unit went back today.