@BambuLab Can we please have a section or thread dedicated to the firmware and software updates you are working on, so at the very least we can have our expectations managed.
Your printers are amazing but quite simply, the software and firmware supporting them leaves a lot to be desired. In the wee small hours this morning I had 6 P1P printers that just wouldn’t download print files sent to them through the cloud, this has raised it’s head multiple times and required re binding to fix. I’ve used LAN only but then I’ve got to play detective and have a note on the white board to tell me which is which. Let’s not go in to the disaster of firmware updates that have reduced the useability of many peoples devices.
I, and many in the community understand that your are more focused on hardware than software, but one cannot work without the other. More importantly, poor implementation makes a superb machine at best a problem child and at worst, worthless.
All this I could live with if there was any customer engagement whatsoever. We’re looking at our remaining bank of 20 Prusa printers and trying to decide if we go all in with you, wait for other companies to catch up on the hardware side with better software implementation or stick with the old stable because it just works.
If there was a very public (on this forum) update as to what you’re working on and a current server status when you’re having issues, I feel there would be a lot less in the way of anger about issues we’re all currently living with.