Hello i ordered an A1 and it was schedule to be delivered on Dec 16, Well i never got it even tho tracking says it was delivered. I was home all day waiting i checked my cameras and no one came by to deliver anything.
I contacted UPS and they said to wait another day because sometimes they get marked as delivered and arrive a day later. Was also told to go ask my neighbors in case it did get delivered to the wrong address.
So i went around and asked my neighbor, But no one had the package. I was able to chat with a bambu customer rep on their website and explained everything. She created me a ticket and said to follow up conversation thru email.
So i did and was asked to submit a claim with UPS and send them a screen shot. I did that and i also filed a police report and sent a copy of that. Following day i get a response saying the email is not being monitored and that they had created a ticked online for me.
So i checked my account and there is a ticked but hasn’t been updated with anything. I paid with my credit card and I’ve already made two payments on this and i still don’t have the printer.
How much longer should i wait? really not trying to contact my credit card and filling a claim with them.