While I agree with you and your comments…my comments were more about the reality that Bambu Labs customer support leaves a lot to be desired. Which seems to be on par for the 3D printing industry as a whole.
A community forum isn’t a valid replacment for mfg tech support and I generally would hope they could at least reply to people’s tickets within 3 business days but maybe my expectations are high. I’ve reached out to some of their support leadership on LinkedIn and offered to see if I could help give them ideas how to scale however their response was “we’re good”. If people are providing input that their response times aren’t adequate, that seems like an issue.
I sell customer service software to companies like Bambu and personally feel like I know what should be able to be expected when I spent $1600 on a piece of hardware.
That all said, totally willing to give the community a chance and concurrnently will help on these forums as much as I can.