I am new to Bambu Lab and got an A1 with AMS lite in Dec. I didn’t get to start using it until after the holidays. The first time I went to change the filament I noticed that one of the feeder motors for the AMS lite doesn’t engage at all. I submitted a support ticket, the autoreply said I would hear something in 3 days, it’s been about 6.
Is this the usual for something like this? I mean, the AMS lite arrived with the issue.
This is pathetic customer service… Wondering what the heck to do…
I’ve had a ticket in for 9 days now for first layer issues and the lidar on the x1, and havent heard anything back so good luck on customer service. As far as the AMS is it still pulling in the filament or is that “bay” dead?
I have the AMS lite. The number 1 feeder light will come on when I put the filament in the hole but does not pull the filament in like the other three. I’ve observed the others and the difference I see is the gear doesn’t even engage as if it’s not getting power.
So I’m guessing it was a loose or weak connector upon arrival and after the first load, it just failed. Now it is dead. (sad face)
I’m sad to hear about the lack of response from Bambu. I had heard they were good at customer service so it’s disappointing to see that isn’t the case for me personally.
Yes, it is very disappointing, but have you tried taking it apart and checking the inside connectors? you could use this guide AMS lite Feeder Unit Installation Tutorial | Bambu Lab Wiki to assist in finding all the connections.
I have to the point I’m comfortable. I mean it’s brand new. It’s somewhat just principle that they should replace a defective part that failed immediately
Most often you will be the one reinstalling the replacement defective part so it doesn’t hurt to check the connections while you familiarize yourself with the process.
I completely agree with you and to be honest they shouldnt be having there customers taking brand new stuff apart to fix a issue QC should of caught.
Like I said before I took it apart to the extent that I was comfortable. I was using their documents as a reference, maybe even the one referenced above.
took it all the way apart and inspected the gears and systems, put it all back together, it fed successfully one time, then stopped working again. It seems pretty clear to me that the motor is bad. slight burning smell when I tried to feed the 4th or 5th time.
still waiting on my support ticket
My a1 was DOA. Have had a ticket now for 7days without response. Not the happiest customer at the moment…
Sadly the reason is probably because people create tickets for the dumbest things. “My membership should be extended because I’m special” or “My filament doesn’t stick to the bed, it must be the firmware”.
Tell us youre a fanboy without telling us youre a fanboy. One of their main purposes is to bring noobs into the hobby, yet they didnt prepare for it. Theyve known their support sucks since the beginning and havnt done anything about it. Just pump out more products that need support.
I’ll readily admit to fanboying, but also torn as I’ve had a number of BL support dramas.
They were and still are fully prepared for the load, any shortcomings are by design. I’m too old for this s4it basically but have learnt that not much changes and if I like a product enough I roll with it.
It takes one to know one?
You dug deep. I must have been drinking that day lol. Notice im not attacking people for having support issues though. On a forum designed to help.
Is bambulab still operating as a company? My order from before Christmas (which should have been shipped long ago) is still unfulfilled, it isn’t even shipped or anything. The support ticket i created still is unanswered, it’s days old…a very strange behavior from a company which is still open for business. I’m considering canceling my order and getting my money back, i don’t want the company gone and my money, too. Very strange. @BambuLab are you still there?
They do have the wiki. And has all that info in it so people need to learn read and not just read understand. Then if assistance is needed contact bambu
It’s likely that Bambu Lab is facing issues due to overwhelming success. Let’s hope they can manage it and start providing the service we all expect and deserve.
What a pinch to be in. Like I imagine it’s great for Bambu, all of these sales! But because of it too, they are slammed for resources with people flipping out about customer support stuff, things being out of stock, and all that. I’m pretty sure it’s ruined several people’s experience with Bambu, which is unfortunate.
