The packaging of filament and accessories boxes coming out of Germany Bambu warehouse is terrible. 3 out of 8 filaments in the box that came to me are missing, and some other small accessories that i ordered are gone too. Sure, DHL that was handling the shipment is to blame also, but in the box, there are 1 kg loose boxes of filament without any trace of packaging material. Of course, the box came broken. They really need to review the packaging standard.
I really hope the Bambu support can help me with this.
Anyone have any experience with dealing with customer support from Bambu?
What are the chances i get my missing items?
In my experience (in EU) the bambu boxes are actually very good in comparison for example with Amazon, much sturdier
I would have not have accepted that box from DHL, it had signs of being open during transit, I’d submit already a complaint to DHL and see if support can help on the bambu side
I’ve had good success with replacement of damaged/missing items. Support will ask for documentation of the damage and I had the replacement items in about a week.
Yeah i wouldn’t accept it either, but the box was in an outside pickup location, so i didn’t see the box until they scanned my qr code, and after that it’s my problem.
You may simultaneously submit the same supporting documentation to your national consumer protection body/Ombudsman requesting their assistance and support for receiving the replacement of the missing or damaged items from bambu and/or financial compensations from the carrier. Just a suggestion.
If you are anything like me, you will get the response…
They said they delivered it. We will do nothing
Despite the photo evidence of a delivery being that of a random house on my street.
They will say they are investigating, take two weeks to NEVER contact the delivery company and say the delivery company agreed it was delivered.
This is of course despite the delivery company agreeing it was never delivered, but, their process requires BL to press ONE button on their portal to initiate an investigation at the delivery company.
They believed their total lack of action except for locking any forum post I included evidence that proved them wrong.
The levels of “we will not support you” are immense. You will be considered guilty of a crime, which crime, you will never know.
If you end up with total incompetence, you will have got better than I did.
I received the first response from Bambu support about the escalation to the logistics team. For now I still remain hopeful that they will resolve the issue, we will see.
