I am a teacher at Het Lyceum Vos in Vlaardingen.
There I teach 3D printing on Friday afternoons, the design software such as Fusion and the slicers that you can use.
The students are first-years and have recently acquired a laptop.
This means that they are using the software, and you don’t always know what they have done.
In my lessons about Bambulab Studio I now had two students who were “banned” and the software could not be used.
What did they do and how can I restore the program?
i don’t think you can get banned from bambustudio, you don’t even need to login, they could have been banned from makerworld though, but that’s a different story, and there can be a number of reasons for that, being one that would certainly cause it would be “gaming” the downloads system, or continuously upload models to which you don’t own the copyright
This is probably a topic for a Bambu Labs / MakerWorld ticket rather than the forum. Or you can try a Direct Message to @SupportAssistant .
Either way, personal data will need to be shared which is probably not a good idea on a public forum.
Put them in the corner, grounded, until they say. Without phones
Joking. But as said, i think there is no way for anyone to be blocked from the slicer, at least that i know about. And even from makerworld i don’t know any user that got banned or, also, have not heard about it. Are you sure that they didn’t do anything that messed with the wifi rules in that school/place and got denied from the router instead?
Well, offcourse i have asked about the movements, they turned a little bit red on the cheeks, soooo i think it was somewhat naughty.
they now used after a new installation bambulab with there own account.
the school has a emailaccount with studentnumber and schoolname.
a new installation didn’t worked anymore with this schoolaccount.
You might have a better understanding posing this to your schools IT.
I work for the state, they have open WiFi that my phone sometimes decides to get on. When using Handy app, I can see Makerworld and me, but it denies me seeing my printers or sending prints. Using Mobil data cures what ails me in this situation.
Thanks for your’e answer. Seems logic to me. I had also a problem with my home and school situation, I had my mobile handyapp synchronize with the Bambulab A1 at home, but to synchronize my mobile also with the Bambulab A1 at school is from another world. Maybe in the future multiple printers synchronized?
That wasn’t the point in contacting IT, no one expects them to open anything up, just like the state isn’t going to. But the state’s IT can tell you why it is being denied, I suspect the school’s could too.
I’m just speculating here, but perhaps some combination of a single shared account (which will enable integrated makerworld access) and LAN mode would meet your needs. Basically all of the students would use the same studio/makerworld login so they could download models, and then they would print them using LAN mode (vs using a SD card or sending you the file). This is reasonably safe as they wouldn’t have your credentials to your personal account and thus would not be able to accidentally queue up jobs for your home printer, and their ability to print on the school printer would be limited to only when they are directly connected to the network.
With so many variables in this discussion and few “hard facts”. It’s really impossible to provide concrete help. Can you get your students to provide you with a screengrab of the error? Otherwise this is a futile exercise attempting to nail jelly to a tree.
Also, verify that students aren’t using the same account credentials simultaneously on multiple systems. Although there haven’t been any reports on this forum so far, blocking simultaneous access for a single user account is a common cybersecurity practice integrated into most cloud software architectures. Anyone who has tried to log into Gmail from different computers, one inside a VPN and one outside, will recognize the familiar “A new sign-in has been detected…” message from Google.
It’s likely that Bambu’s cloud services, reportedly hosted on Amazon’s AWS, include built-in multi-site fraud protection. Given Bambu’s track record in cybersecurity, they may not even realize this feature is active. Their sysadmins probably leave default security flags enabled without fully understanding their impact. In my experience, most sysadmins working with third-party hosting platforms have limited insight into what’s happening under the hood—they just follow a menu. If your students are encountering these “security measures,” it’s likely AWS defaults at work, with Bambu unaware of their own system’s behavior. Opening a support ticket could be the best way for Bambu to investigate and confirm correct system settings.
With my past cybersecurity background, I may be more inclined to scrutinize these issues than others who might just shrug and move on. However, I can’t count the times I’ve been the only one to report a problem that others didn’t bother mentioning to the hosting company. Don’t assume Bambu knows what they’re doing; they often show they don’t.
Could you please provide more information about this situation?
Were the printer bound to individual accounts?
Are these accounts signed into the printer and Bambu Studio?
If the above is true, it is recommended to simply signing out from the printer/Studio then re-bind the printers with the new account which should solve the problem.
