DHL problems

Other topics
1

Hey,

So Happy to have a new X1S, i bought it on BlackFriday on the Bambulab Website to deliver in my house in France like the other one (it will be my second X1S).

2 orders because i bought some accesories in the same time.

First i received a packet with the accessories but not the printer yet. Also my French Adress is good

DHL carrier was too tired to deliver my X1S and sent it back to Bambulab Warehouse in Deutschland.

I open a ticket but bamboulab services told me to wait ! but i don’t know wait what ! because i call DHL and they told me that the second order come back to bambulab wharehouse in deutschland and not Deliver in my adress in France.

DEGH WH: Online Seller Online Seller

CT673233055DE

Delivery successful.

Destination country/region: France

We, 22.11.2023, 14:49 hours

Recipient:
DUFRESNE KATANA DAVID, 50290 Bricqueville-sur-Mer

Delivered to:
Recipient (orig.), DUFRESNE KATANA DAVID

Detailed tracking history

We, 22.11.2023, 14:49, Germany
The shipment has been successfully delivered

We, 22.11.2023, 09:09
The shipment has been loaded onto the delivery vehicle

We, 22.11.2023, 01:50, Obertshausen, Germany
The shipment arrived in the region of recipient and will be transported to the delivery base in the next step.

Tu, 21.11.2023, 12:27, Saulheim, Germany
The international shipment has been processed in the parcel center of origin

Su, 19.11.2023, 01:00, Germany
The shipment is in transit to DHL

Sa, 18.11.2023, 11:02
The instruction data for this shipment have been provided by the sender to DHL electronically.

How bambulab clarify whether they’ll send it again or refund me?

Any suggestions? Maybe someone has experienced the same trouble? Is there anyone from Bambulab could help me directly ?

@discobot

Thanks in advance

David

2

Bonjour ! Pour voir ce que je peux faire, dites « @discobot afficher l’aide ».

3

@discobot afficher l’aide

4

Pour le moment, je sais faire les choses suivantes :

« @discobot démarrer {name-of-tutorial} »

Débute un tutoriel interactif juste pour vous, via un message direct. « {name-of-tutorial} » est l’une des options suivantes : « tutoriel, tutoriel avancé ».

« @discobot jet 2d6 »

:game_die: 3, 6

« @discobot citation »

:left_speech_bubble: On n’est jamais si bien servi que par soi-même. __ — Charles-Guillaume Étienne

« @discobot fortune »

:crystal_ball: On peut compter dessus

5

No offense intended, davidkatana.artisan, but according to my knowledge, Bambu has launched only X1C and X1E series. Haven’t heard of any X1S model being released yet.

6

You’re right, it s a error from me. It s not X1S but it s X1C. :upside_down_face: