Did anyone receive the new TPU?

[luro02]

On the 12th of November, the new TPU for the AMS got released along with the SuperTack Built Plate.

At the time, I could not find the new built plate, so I placed my order with the TPU and a few other rolls of filament and later that day I ordered the new built plate as a separate order.

On the same day I got a mail that both orders got shipped, but to my disappointment that turned out to be a lie.

The SuperTack built plate got shipped to me yesterday (and arrives today), 7 days after I got confirmation that it was shipped. The filament order has not been shipped after 8 days. Support wasn’t helpful either. On the 5th day, I wrote to them and got an answer (in broken English) that, because of Black Friday it might take one to seven more days for my order to ship…my built plate got actually shipped on the date that was mentioned in the store for when they would be next in stock.

(so in this case it could take months for my order to ship?)

It feels like I made a preorder that will ship someday, who knows when. That is why I am wondering if someone (other than youtuber) got the new TPU? Maybe everyone has their order in this state?

It sucks, because I wanted to use the non-TPU rolls for a project, but now I have to postpone that, because my order doesn’t ship

[MalcTheOracle]

I have plenty of negative experiences with DPD, many noted here.

This one is on BL though.

When your order is generated, it should work like this.

• BL accepts the order
• BL stock checks to make sure it can allocate stock to you
• If it can allocate stock, BL informs it’s delivery partner a package will be ready for collection (or handed to the partner)
• A day or two later, that handover occurs
• Your package is usually delivered the following day or two.

Something has clearly gone wrong.

If BL didn’t have the stock, it shouldn’t have allowed you to buy it (or at least told you it would be back ordered, it shouldn’t have told the delivery partner to expect it as they knew nothing would be sent to them until stock arrived.

It is possible a different error occurred within BL, but, BL should have communicated that to you as soon as they realised, reasonably that should have occurred within 48 hours if they have even the most basic stock control and shipping management system.

Their excuse that the sale has slowed things down doesn’t ring true if you ordered something afterwards that turns up first. If it isn’t a stock issue, logistics would send packages in the same order they were accepted.

I wouldn’t let the useless excuse from the ticket stop you asking when it will be shipped and point out a later order will arrive before the earlier order.

[CRracer712]

To answer the thread title, yes, I’ve received my new AMS approved TPU

[ElektroQuark]

Wrong answer! It was about TPU!!!

[luro02]

I finally have an update, 14 days after I placed the order. The filament is now with DPD and I hope the delivery goes as planned. I am sick of dealing with their support.

In case someone finds this thread through the search, I wanted to leave my conversation with them here, so people know what they can expect from the support.

@MalcTheOracle

I wouldn’t let the useless excuse from the ticket stop you asking when it will be shipped and point out a later order will arrive before the earlier order.

I should have taken that response more literally, and not waited that long between the responses.

---

I started contacting them after 4 days, and got this response:

After four more days, I asked again, because nothing happened

After giving me effectively the same response without answering most of the important questions

they decided my problem has been solved…

sure felt nice.

After that response, I was quite pissed. If it were not for the 40€ MakerWorld giftcard that I redeemed with the order, I would have suggested canceling my order.

Well, yesterday they finally acknowledged that it is a problem on their end

and yes, the issue is now finally fixed (why didn’t they do this 2 weeks ago???)

---

@MalcTheOracle I have seen that you made a similar sized order with the new Wood PLA,

@MalcTheOracle

The filaments, oh these stupid delayed launch wood filaments, I have no idea when they will show up, the great way BL refuses to acknowledge what it is sending, what is coming or when from the balance should win a “why inform the customer” award.

I wish you good luck and hope that you have a much better experience than me. I was thinking of buying the new Wood PLA as well, but after this experience, my next order will be for filament from a different brand.

[MalcTheOracle]

@luro02

I wish you good luck and hope that you have a much better experience than me.

Cheers

Delivery 1 of unknown deliveries have been. I await the wood filament and some MakerSupply parts.

I have been informed by the delivery partner DPD (the worst company of its type), that I have a pending delivery.

I have heard nothing from BL.

I checked the order page to see my order has gone from Partially Fulfilled to Fulfilled, I found a tracking link for the unknown other delivery.

To be shown.

This is the information provided by BL to me, the customer. It also still shows just a single package, not two or three as normal ply would show to separate and denote a multi-part shipment.

So when I said above “I have heard nothing from BL.” That should read, “I have officially heard less than nothing.”

[Quietman]

If it makes you feel any better, I just went through a similar experience with Biqu. No shipping, no communication. Canned answers on my first emails. Finally a person responded and my entire order was being held up by a 3 dollar item I’d included to put me over the amount for free shipping. Told me everything would ship the beginning of November. Nope.

Took 2 more emails to get a reply where they finally offered to ship everything else and the $3 part later. They did offer a 5% discount on future purchases as a “We’re sorry for the inconvenience” tactic.
OK . . . since, if I like what I’m waiting for, will order more.

Then no more updates and still no shipping. Sent another email 10 days later and got a reply the $3 item was in stock and everything was sent to the shipper. Didn’t show any shipping updates 2 days later. And today the tracking order page is down for maintenance. So, 6 weeks later and still nothing, on an order that was supposed to be received in 10-15 days.

Chinese companies are blaming the economy for a drop in orders, which IS the most significant part of it. But I wonder how many people are sick of these kind of interactions, as I’ve had similar experiences with other items shipping from China. Especially frustrating when customers are spending the smaller amount of disposable income they have, only to run into shipping delays with no communication and getting items WAY after the promised date.

[Quietman]

Just put in an order that included the AMS TPU and some other filaments. Let’s see how long that takes.

[MalcTheOracle]

@Quietman

blaming the economy for a drop in orders

When things get hard, you raise the game, not drop the ball! Why don’t they get this‽

@Quietman

that included the AMS TPU

I still haven’t been able to order red, blue or white TOU for AMS as it wasn’t available at launch in the uk and still not available now, with no date given of if/when it might be. Annoying as I wish to use them together and the contrast of white at the very least is required.

I do like the material, it isn’t 95A by any stretch (no pun intended), I strongly believe it should be considered a different category of its own.

[luro02]

God-damn DPD.

It seems like the package is now going back to bambulab, because they redirected it to the wrong place???

[luro02]

It was a visual bug, the package has been delivered today.

The state of the package was questionable, but everything has been delivered, so not much of an issue

[Quietman]

Well bummer. The TPU is too stiff for the gaskets I wanted to make. It’s more like a flexible plastic than the rubbery feel you get from TPU’s.

But there are other things it will work great for.

[SKlaws]

I got some black TPU for AMS about a week ago. Took about 3 days after ordering. Finally got around to printing one of my designs today.

I have to say, it’s not what I was hoping for. It’s not like any TPU I’ve seen before.

1. It prints beautifully with default TPU for AMS settings in Bambu Studio
2. It’s VERY hard, like almost PLA hard - there is some flexibility in the XY axis but not much
3. It has almost no strength in the z-axis and literally snaps with even mild pressure. Incredibly brittle.

My first thoughts was maybe I was doing something wrong or I had somehow overheated the filament or something but no, a bit of digging around and I can see a few other early adopters are now saying something similar.

Dried it meticulously at 70C for 12 hours, humidity virtually eliminated. Tried default TPU for AMS settings a few times, then started tweaking nozzle temps etc. Same behaviour each time.

So if you’re looking for a TPU that has TPU-like characteristics once printed, I think you’ll end up having to look elsewhere.

It gives nice looking prints but with it’s poor physical properties, especially the poor vertical shear resistance, I can’t think of too many use-cases for it.