On the 12th of November, the new TPU for the AMS got released along with the SuperTack Built Plate.
At the time, I could not find the new built plate, so I placed my order with the TPU and a few other rolls of filament and later that day I ordered the new built plate as a separate order.
On the same day I got a mail that both orders got shipped, but to my disappointment that turned out to be a lie.
The SuperTack built plate got shipped to me yesterday (and arrives today), 7 days after I got confirmation that it was shipped. The filament order has not been shipped after 8 days. Support wasn’t helpful either. On the 5th day, I wrote to them and got an answer (in broken English) that, because of Black Friday it might take one to seven more days for my order to ship…my built plate got actually shipped on the date that was mentioned in the store for when they would be next in stock.
(so in this case it could take months for my order to ship?)
It feels like I made a preorder that will ship someday, who knows when. That is why I am wondering if someone (other than youtuber) got the new TPU? Maybe everyone has their order in this state?
I have plenty of negative experiences with DPD, many noted here.
This one is on BL though.
When your order is generated, it should work like this.
BL accepts the order
BL stock checks to make sure it can allocate stock to you
If it can allocate stock, BL informs it’s delivery partner a package will be ready for collection (or handed to the partner)
A day or two later, that handover occurs
Your package is usually delivered the following day or two.
Something has clearly gone wrong.
If BL didn’t have the stock, it shouldn’t have allowed you to buy it (or at least told you it would be back ordered, it shouldn’t have told the delivery partner to expect it as they knew nothing would be sent to them until stock arrived.
It is possible a different error occurred within BL, but, BL should have communicated that to you as soon as they realised, reasonably that should have occurred within 48 hours if they have even the most basic stock control and shipping management system.
Their excuse that the sale has slowed things down doesn’t ring true if you ordered something afterwards that turns up first. If it isn’t a stock issue, logistics would send packages in the same order they were accepted.
I wouldn’t let the useless excuse from the ticket stop you asking when it will be shipped and point out a later order will arrive before the earlier order.
