I finally have an update, 14 days after I placed the order. The filament is now with DPD and I hope the delivery goes as planned. I am sick of dealing with their support.
In case someone finds this thread through the search, I wanted to leave my conversation with them here, so people know what they can expect from the support.
I should have taken that response more literally, and not waited that long between the responses.
I started contacting them after 4 days, and got this response:
After four more days, I asked again, because nothing happened
After giving me effectively the same response without answering most of the important questions
they decided my problem has been solved…
sure felt nice.
After that response, I was quite pissed. If it were not for the 40€ MakerWorld giftcard that I redeemed with the order, I would have suggested canceling my order.
Well, yesterday they finally acknowledged that it is a problem on their end
and yes, the issue is now finally fixed (why didn’t they do this 2 weeks ago???)
@MalcTheOracle I have seen that you made a similar sized order with the new Wood PLA,
I wish you good luck and hope that you have a much better experience than me. I was thinking of buying the new Wood PLA as well, but after this experience, my next order will be for filament from a different brand.