Hi Guys - none of these are working when it comes to the through hole - I opened another thread as I wanted a fresh set of eyes on it - and I attached another picture there - there has to be something causing this that I can adjust. I am at a loss - I did open a ticket with support before CNY but I have not heard from them yet (probably due to the recall) and now they are out until after the 18th. Not sure if I will hear back.