E3D Officially Approved Bambu Lab Hotends WARNING! H2D!

1ST off I would like to start and say I think these are Great. I should do i paid a not inconsiderable £££ and have 6. 4 x 0.4 and 2 x 0.6. ObXidian® Nozzles.

But here is the warning!!! They now randomly will not get reporting correctly in the printer.

I have an open ticket with both E3D and Bambu Labs. As I see it this is a Bambu Labs firmware issue. E3D know there is a problem. Bambu Labs keep telling me its not there issue its e3D’s.

This used to work until firmware 01.03.00.00 when bambu added support for the camera to read the hotends.
The font and text on both bambu hardened and E3D hardened hotends is the same.

So my best guess is the purple colour of the E3D hotend is causing the camera system to be unable to read/see this hotend correctly. (IMO).

Bambu support are very unhelpful at this stage. and E3D support have gone silent.

So just a warning.
All this said when they work boy are they good. I print mostly in PETG and I have very few issues where as sock head’s get printer smooo on them.

If E3D or Bambu support do read this and what to help I would be a Guinea pig for testing firmware to address this.

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Bambu and E3D are passing the buck back and forth blaming each other, Bambu says E3D didn’t follow established standards for color, but…couldn’t Bambu solve this with a programming change, and then take it up with E3D to see who should pay for the development cost to make the change?

Leaving customers caught in the middle is a terrible look and reflects badly on BOTH companies, and they both need to smarten up.

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It’s not just an issue with color, the E3D Diamondback nozzles which are black are sometimes recognized, sometimes not. Most of the time it’s when the E3D nozzle is in the right extruder. When it doesn’t get recognized even the bambu nozzle in the left fails. Sometimes it gets read as the wrong nozzle type. It works more consistently when in the left extruder.

This is a problem with the training data and is certainly specific to 01.03 firmware.

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yep Ping Pong with us the customer the ball in this game. I spent £540 on these heads I must be mad. Well I was not until Firmware 01.03.00.00. IMO E3D need to push Bambu to fix this but only Bambu can fix it. If they where to grey scale the image then the system “should” see them both the same or close enough as to not see the between stock and E3D. It cant be that hard to fix.

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01.03.00.00 release note. My guess is this is what broke it.
3) Added support for camera-based verification of Tungsten Carbide nozzles.

From the release notes.

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It’s bugged basically. When in the right, it sometimes get read as “Tungsten Carbide”, sometimes as “TPU High Flow” and sometimes not at all. In the left it tends to get recognized correctly. I assume this is not Bambu chicanery and simply a firmware bug that will get patched shortly

They have close / put on hold my Bambu Ticket telling me this is an E3D issue.

Here is there response to my ticket.

Bambu Lab firmware has never offered, and will not offer, official compatibility for pink hotends. The fact that your hotend was recognized in older firmware versions was purely coincidental, and compatibility is no longer supported after firmware updates.

• However, the root cause of the problem where the hot end cannot be identified is that E3D did not produce the black hot end according to our requirements. Therefore, based on the current situation, we can only suggest that you contact E3D for further assistance. We apologize for any inconvenience caused

its not Pink btw its purple lol..

So much for Bambu Lab x E3D: Our First Step to Embrace the Aftermarket

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Seems like you should send Bambu their own press release where they were endorsing E3D products

This statement is gross - they need to send this to E3D, they have no business sending this to a customer. How the heck is it OUR fault they can’t play nice with their partners?? How on earth are WE supposed to know they plan on disabling a feature in a future update?

This is exactly the sh** Bambu pulled with Biqu on the P1S add-on screen. “Sorry, it worked before, but not anymore!” Same with Orca and MQTT. “It was just a coincidence it worked before, don’t worry, we fixed that for you!”

Bambu is burning through a lot of goodwill with this bush league behavior.

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And yet they still keep selling them like hot buns. Take that as you will, as i do and have been doing for a long time.

And i agree. This is not the type of content that should be sent to a customer that is loyal to the brand. They should discuss it with E3D and only then send a statement, whatever it is at the time.

Their goodwill is long gone for some already :wink:

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‘Member when you just pushed a button in a menu to match the nozzle you physically just installed, and didn’t have to use a camera and QR codes?

Pepperidge Farms remembers.

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:thinking: I have the diamond back nozzles arriving tomorrow, I hope I won’t run into this issue, let’s see

If it’s pink you are doomed… doomed i say :grinning_face_with_smiling_eyes:

the-simpsons-homer-simpsons

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Did this really warrant a caps lock and exclamation points?

I can always downgrade the firmware, that’s still possible right?

Edit/ they are black, the purple ones are the HF ones

I think you ok with the diamond one the picture I have seen they are monochrome. It’s the ObXiDian® 500.

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Yes it’s a warning to the community. These are not exactly a cheap item. These are not an inconsiderable cost. Given the hd2 has two heads. I priced up a full set of diamond one its close to £1k. That said I think the diamond will be ok. I don’t know. But.

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Oh, so you can’t use it at all?

If i am correct, a downgrade is still possible through the handy app. But the last time i downgraded was with the X1C to use the X1Plus firmware and with the H2S from the Beta firmware. I think it should still be possible.

But if the ones you ordered are the black ones, according with Bambu, they should work fine.

New Bambu moto for the E3D black nozzles:
”Once you go black, you won’t go back”

:laughing:

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I’m still trying to understand why the “sky is falling”? So am I to understand that these nozzles are unusable on a H2D/C?

Yeah if the printer can’t recognise the hotends it won’t print as far as I’m aware, and they are indeed expensive, so it’s an issue if the printers have stopped accepting them

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