My experience with swapping hot ends… make sure you put the wires under the clip on the extruder.
When I take the time to do this, I never have issues.
I learned this the first few times I swapped my hot end.
It’s easy if you do this before you plug the connectors in or screw the hot end in.
Thankyou. I’ve tried multiple times without success. I’ll wait on support to respond. I do have 2 other printers so when they finish printing I think I might try swap one out from one of the other printers.