I’ve emailed support but not gotten any response yet so thought I’d pick the community’s brains. After almost every print, regardless of if I’m using the AMS Lite or a single spool I get this error:
I get this issue regardless of type or brand of filament. When I try retry it throws the same error and the system freezes, the only way to get out of the error is to power off power on the whole print.
Anyone have any suggestions?
Do you know what firmware version you are on? If you’re not upgraded yet, might be worth it? I’d be surprised if this were firmware, but might be worth upgrading to see if it might help.
Beyond that, does manually unloading filaments work? So like power on/off, and then go into the filaments menu and try unloading a loaded filament.
Oh also, do you know if you get these errors when you have multi color prints? It also retracts filaments when it changes colors if I recall correctly.
My line of thought is trying to figure out if this is a hardware or a software problem; if neither of the above work than it might suggest some issue a sensor - though far from a 100% confirmation.
The picture with filament sticking out the top is where it cuts the filament
and you can pull the filament out manually and then hit retry i found this happens with the single spool as it doesnt have the ams help to rewind it far enough , if its also happening with the ams check the ptf tubes and the tightness of the angle in which they are attatched
Here’s my thought on this, it cuts the filament, and retracts up the tube back to the AMS, but it’s not purging that piece that’s still in the print head. It’s not doing anything with it, it just sits there and clogs the system…
It cuts the filament, it doesnt need to purge unless you are changing filament or colour, manually needs a little user input,then it is replaced, besides that it can only purge if it has assistance if there is nothing to push the filament through then it cant , be it the ams and hotend extruder gears or just the extruder gears *or you choose to heat the hot end up remove it manually *
If it’s at the end of the print, doesn’t it need to purge the cut piece from the print head? That error message reads that the issue is filament stuck in the head. It’s almost like it’s cutting it, pulling back the rest, and then seeing what’s in the head as an error…or am I losing my mind? If I pull the head, yank that little “tail” of filament out, reinstall the head and then click Retry…the error clears, so to me, that piece does need to purge since it appears that’s what is causing the issue.
