I too often get errors saying that it failed to pull the filament from the extruder. When I go to troubleshoot, first I see if the filament is loose at the AMS, and it’s very tight. I disconnect the coupler at the back of the printer and the filament is already loose and pulls right out the back for the printer… so it’s not struck in the extruder.
Now, at this point, I am typically able to grab the filament at the AMS and pull it, but it is still tight but I can pull it out.
This AMS unit has about 7’ of PTFE tube from the AMS to the hub. Sometimes it works totally fine and I can print something with 50 color changes without issues, or sometimes It gets stuck on every change.
Not sure where there is too much friction or where it’s binding, but it’s clearly not at the head.