Hi,
I received my A1 mini combo as a Christmas gift. Unfortunately it doesn’t turn on. Bambulab support is no help at all. They answer every 3 or 4 days to ask for videos I have already sent.
4 days ago they asked me to remove the bottom shell and detach the TYPE-C plug and miracle the printer turned on. From What I understand it leads to the camera and the x-axis motor so obviously it can’t work without being plugged in. As I opened the ticket on December 25 I thought that at last things were improving so I sent them the video I thought that now that the problem was identified, it would be easy to solve but apparently this is not how it works with them. I sent the video 4 days ago and I haven’t heard from them since then this is so discouraging, and frustrating, a brand new printer, Help me please🙏