Filament factory problem

[Lexi]

I would contact support, and ask for new spools.
But given their past customer service interactions:

Unable to close reusable spool with Bambu filament refill

I currently have the problem with this refill that it does not fit on the Bambu spool. The spool cannot be closed because the refill is apparently wound too wide. The cardboard core is fine (the refill and the previous coil are ~59.7mm wide), but the windings seem to be too wide and go way over. I don’t have any other free reusable spools to try it with - nor do I have any way of winding spools myself. The refill is therefore useless for me if it doesn’t fit on a normal Bambu coil. I have to …