I have a order that is 9 days old that is still unfulfilled. A support ticket just got back a form letter saying to wait. Yet an order for filament I placed just 2 days ago has already shipped and is in transit. Just wondering if it is just my order or if this happens with them at times?
My filament order has been unfulfilled for about the same amount of time. Other orders have been sent out after that date (did not contain filament). My guess is that one of the filaments in the unfulfilled order is on backorder and they won’t ship until they have stock for all your items in the order. 
It doesn’t normally take that long but they are slammed right now with the Black Friday sale. Normally you’ll get a tracking number really quickly and the package will actually ship 2 or 3 days later.
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I would understand that but a filament order placed 9 days after that one has already been delivered. They haven’t even created a tracking number for this one, and it is now at 12 days. Support just sends back a form letter saying they are busy. 
I got the same bullshit from them for a filament order recently.
It took them a month to get it out the door and only after I threatened a chargeback.
Do that and watch how fast it gets shipped. Don’t be polite - be pissed off…
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I gave up on Bambu filament early on.
Don’t see a use for the RF ID chips in their current form either.
For me it was a bulk order of filament that Bambu literally refused to make available to me.
I am in AU, so the shipping might work differently for other countries.
Bambu used a delivery service for the printer that just dropped it off in my driveway while I was at work.
The driver clearly faked my signature as MY signature was required to sign for it.
But for the filament boxes they went the other way around and used a different shipping company - the one with the worst customer feedback in the entire country, also the cheapest available.
Mind you I was on annual leave at the time and home.
Got an Email around 10AM that unfortunately no one was home and that they will try to deliver the boxes again, the Email did not say when.
Thing is that I was working on my computer with free view of my driveway and so really no one was trying to deliver anything in the morning, my camera did not show anyone around that time either, not even a parked delivery van on the street.
2 days later I get another failed Email and again I was home all day and even double checked the door bell works.
Needless to say my camera again showed nothing for the claimed delivery time.
Contacted the Bambu support in order for them to get in touch with the delivery company so they would actually come to my address.
Sadly Bambu did not see this as a problem and referred me to the support of the shipping company.
First time around the shipping company did not acknowledge anything and just replied that after two unsuccessful deliveries I can now pick it up from their depot - please bring ID along LOL
Said pickup depot was a 150km round trip away and I simply refused this option.
Second round I included a link to the video footage to make clear their driver never even made it to my address.
That helped - to get an apology 4 days later.
They spoke to the driver and it was a single box that he was unable to unload - how then did he get it loaded up ?
A single box for 32 rolls of filament Bambu - that’s insane…
With me going nowhere I copied the replies and contacted the Bambu support again in order to request a re-delivery.
Of course there was no option for that and Bambu neither wanted to acknowledge the problem nor interfere with the shipping company, had to cancel my order and wait another 6 weeks for the refund to arrive.
During these 6 weeks my impression from the Bambu support wasn’t the best to say it nice.
Under every reply I found a different name, no need to stick with one support person per case in order for the support person to have a clue about anything.
This of course resulted in me repeating myself over and over again as the support guys and girls never bothered to read anything previous.
I did try once more a few months back when they had some really tempting looking filament.
Being stung so badly I placed the order but did not pay for it right away.
Instead I used the order number on the Bambu support to request a shipping service I prefer while asking to change the order to include any possible extra costs for this shipping service.
Only took them two days to get back to and to inform me that they can’t offer this and only use their shipping company, which of course they did not specify.
Replied to then at least include a note with my authorisation to leave the box in case I am not at home.
Again it took two days to reply that this isn’t possible either.
Reluctantly I then paid for my order and waited.
And waited, waited, waited.
After a week with only the order and payment confirmation reaching me I had to contact their support again.
Only to find out my order is delayed because they are ONE roll short.
Well, then send me what you have and send the missing one once you have it - not too hard to do…
Bambu agreed and claimed they will speed up my delivery now.
Three days of nothing later I contacted the support again and got to hear that now they have none of the filament left - Whiskey Tango Foxtrott !!??
So why take my money if you know you can’t meet the order???
I have now a reliable filament supplier and won’t order filament Bambu again…
Too often filament is not available to then be discontinued or replaced with a slightly different colour or filament that behaves differently.
This paired with the delivery nightmares was enough for me.
No, I won’t entirely blame Bambu for this as AU sucks when it comes to customer service even at the best of times.
But choosing the worst possible shipping services only because they are dirt cheap and then having no flexibility to allow other services ?
Black Friday made a mess out of Bambu orders but despite MY low expectations in Bambu:
I ordered a few things with the prices so low and with xmas in mind.
For most things I still don’t even have a complete order confirmation that contains shipping info, let alone a tracking info…
Staff is hard to come by and companies can’t just grab some untrained people from an agency to cover 2 weeks of ultra high demand…
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They may not have much in place for when things get sold that they don’t have. I placed an order for a maglev kit and it said it was in stock when I bought it but went out of stock after I placed the order. I still had the order sit until they restocked.
It does at least seem possible to order stuff that is out of stock if you are near when they ran out. Whatever happened there was no notice. The order just sat.
It’s just how it goes sometimes.
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Thanks for sharing your experience, starting to sound very familiar.
Bambu is not alone here, just to be fair…
Local (more or less) warehouses allow for for much faster local deliveries.
A lot of big companies do this now, not just Amazon and Co…
Thing is that it won’t address the issue of shortcomings on the production and supplier side of things.
What is biting back PRODUCING companies going this route is overhangs and delays.
Let’s stick with Bambu and printers to keep it simple for and make up example:
If Bambu would require a fictional 10 hours to assemble and pack a printer than those 10 hours won’t include the time to get the part delivered, sorted, stored and all that - a time overhang.
Then there is the orders - you need to produce in advance if you want a chance to meet demand.
The more orders come in the faster you need to produce - or the more stock you have to produce in batches to keep up.
On top of that now comes that the local warehouse for the distributing also need to keep certain stock levels and spare parts.
A volume overhang - you always have floating stock that is allocated on the fly so to say.
As you can imagine it can be a challenge to keep the balance here, especially if you rely on outside suppliers and manufacturers.
Supply chains are not what they were before the pandemic…
Things like specials and black Friday sales put a severe dint into the system if sales predictions fell short on the real demand.
As much as I like a rant towards Bambu for failing, I think we should be fair here.
We have two different issues.
- Sudden high demand causing delays.
Well, if you had to get into a shopping centre that Friday you know how bad it was.
Suck it up, the order will come even it is a few days or maybe over week late.
If you were so happy to grab those special prices by the lot than imagine how many other people did and what that means for thos handling the orders
- The known flaws and shortcomings of the order system and lack of response.
Here Bambu can certainly improve a lot, even if it is by just leaving a buffer between shop availability and stock levels to compensate for update delays of the system.
Filament can run out very quickly and this happens to all suppliers more or less frequently.
What I would love is like a pre-order check for availability.
Let me try to explain in case Bambu ever reads it:
In the shop we currently only see that a filament is out of stock.
Imagine the benefit if we could also see the (still) available rolls, preferably update every time the page reloads.
And right next to that number a trend meter showing how many people already ordered this roll within the last 24 hours.
Oh look, only 500 rolls left and over 300 were sold in the last 24 hours - I better be quick with my order…
To make it complete, once the cart is full and you reach the checkout your order is checked once more for availability.
With that you either get a confirmation that if you place your order now all will be available OR a warning about critically low stock levels to give the option for split delivery AND payment.
Pay for what actually is available while the rest is place on pre-order awaiting payment.
Once back in stock you get notified, can complete the on hold order in you account and Bob’s your aunty.
If it takes too long you just cancel the order.
Just a suggestion though…
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This happens frequently to me on Ebay…
Listing showing nothing of low or non existing stock and the seller informs you right after they took your money that they have no stock or that something unfortunate happened to the last available item.
Same for the stated shipping times, which can be rather misleading at times…
Not uncommon for an order to sit with a seller for a week or more before even touched.
Buying things, at least for the buyer isn’t any more what it was in the 90’s.
It all works different now and our expectations are far higher
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Looks like that is my problem. I went through each item and 1 of the 20 rolls is now out of stock. They will probably wait until they have that one, and at that point another one will be out, since they clearly don’t hold itrems.
In the future I will at least be sure that each order has the smallest amount of items needed for the sale price, so it won’t hold up the entire order.
They need a method to backorder that item, or drop it from the order. Instead there are zero options avaialble.
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You were right… Suddenly they found the out of stock filament and shipped it from a different city separately. 
Funny how they couldn’t have shipped the rest to start with then.
I just added a note to the support team after seeing your comment. I ordered a P1S last Sunday (December 1), and the product page said it would ship within 3 days—no mention of delays or even a shipping window. After waiting and not hearing anything, I reached out to them, and they gave me a generic response about delays due to high demand during Black Friday. Honestly, that explanation doesn’t sit well with me, especially since there was no warning on the product page when I placed the order.
I have a bad feeling this will get dragged out if I don’t press them harder, so I included a chargeback threat in my follow-up message. Let’s hope it pushes them to act because it’s frustrating to feel like we’re being kept in the dark. Thanks for sharing your experience—it’s good to know this approach worked for you.