Filament Shipping... Ugh

I ordered a bunch of filament over a week ago. Status says it’s in stock but still sitting in California, meaning it will be a least late next week until I see it in my shop. I like the performance and convenience of Bambu’s filament/RF tags in my AMS/printers, but I’m having a really hard time justifying ordering it from them, especially when I could have filament from Amazon here tomorrow.

Good thing this is just a restocking order and not something I need for a rush job… Come on Bambu, do better.

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It may actually be on it’s way.

I had an order sitting in Cali as well. I got an update about an emergency or weather and no tracking after that. It arrived yesterday. This is the first I’ve had an order take a week to get to me. I blame UPS not BL.

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If you like the RFID tags but want/need to use other filaments, if the Bambu settings work with the other filaments you can tape the appropriate RFID tags to the other spools, or there are holders that fit the RFID tags and specific manufacturers spools available in MakerWorld.

Every spool that I empty with an RFID tag gets the tags harvested and marked with the kind of filament they encode just for this reason.

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I’m an idiot.

I agree! BL needs to get their supply chain in order. I have ordered hundreds from them and it is hit and miss. Back when they primarily used FedEx, it was a nightmare but they switched to UPS a month or so ago and it improved dramatically! I had actually ordered 8 spools on Monday and got them on Thursday. With that said, now all of a sudden, it has gone to ■■■■ again! with no clear indicator of why but I have actually received USPS tracking numbers which is disheartening if that is the path they are moving to. I really do prefer the BL filament overall after over 2000 hours of time on my printer and with the sale prices, it is competitive. It just requires some pre planning and making sure you have enough on hand.
I know someone else suggested re-using the RFID tags. I caution you with that mostly because I tried and it did not turn out very good. I was buying some E-sun, elegoo, and others and re-spooling it onto BL spools with a RFID tag. Thought I was a genius until I started having failed prints almost 50% of the time since the printer was using print setting for BL filament and the re-spooled stuff should have had a bit different settings. Maybe someone else has figured out what brand prints very similar to Bambu filament.

Yep - the only way nicking RFID tags to use with other filaments works is if the other filament prints ok using the Bambu settings, or you don’t mind editing some setting.

I haven’t used much but Hatchbox PLA seems to work ok.

And the delivery people/company thing is a problem. For a while the FedEx guys here would just claim shipments were refused and return stuff so they wouldn’t have to make their full route. It was hell because guess where we were. But they got better and UPS tanked. It’s all local issue stuff.

Online companies need to let us choose our shipper so we can pick ones that aren’t having issues in our own locations.

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Same Problem - It shipped quickly it was the transit time that took a week. I learned to pre order but I am having endless problems with the filament shipping from CA rather than the ones that shipped from Dallas

I hear ya about Fedex! They delivered 4 times to the wrong address!! And to make it even more crazy, it wasn’t the same address 4 times, it was 4 different houses that were not my address!!! The only way i fixed it was I saw a Fedex truck pull up in my neighbors, 3 houses down and I hopped in my truck and blocked him in because he just delivered it to the wrong house! He finally looked at the box, looked at the address on the house, looked back at the box and said, and I quote “Damn, thats not the right address on the house”. He explained that the driver system tells them which driveway to pull into and he had to leave it where the system told him to drop it off at…I didn’t buy it so I raised holly havec with BL and Fedex for 2 weeks until I got a polite message from Fedex that the my local driver had been changed. All of a sudden, my packages would be delivered albeit sometimes as many as 10 days after it told me it was on a truck for a delivery. (pretty sure that was my punishment for ratting out the driver)

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Yeah… the FedEx thing is not good. When I order something and I see that it’s being sent via FedEx my heart sinks. I’ve had more problems with FedEx than UPS, USPS, and DHL combined: delivered to the wrong house, claims of “shipment refused” when the driver wasn’t even here, parcels lost in transit… the list goes on. I wish suppliers would allow you to select the shipping method at checkout.

That being said, this is UPS’ cock-up. They claim they received the package from Bambu on the 3rd, arrived at LA on the 3rd, departed LA on the 3rd, arrived back at LA on the 4th and if the status is to be believed, has been sitting there ever since (for 5 days). UPS is usually pretty good, but they dropped the ball on this one. Maybe it’s a California thing.

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I recently had issues with UPS on a part, started in LA and never moved. In a week. Contacted support and somehow it arrived 2 days later.

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it has been 2 weeks and the status is still being prepared. I only ordered for 6 spools but for some reasons it is taking them ages

Sadly its taking quite a while for me as well, I ordered around the 30th or so. I got 2 of my 8 that I ordered.

At first I thought some how I got sent 1 and the next package would have the rest. But then I received the next package and it was yet again another single spool.

Right now 6 of them do not have labels yet I am worried what this means in the long term. Honestly I am very surprised, I was going to order another 10 or so for a few projects I was working on but once I noticed they were being sent individually I became worried that I would not receive the next order for quite some time.

I ended up holding off on the order and am working with third party filaments at this point.

Dear customer,

Thank you for contacting Bambu Lab.

We deeply appreciate your trust in us. However, we regret to inform you that due to an unprecedented surge in orders during the Black Friday period, we are currently experiencing delays in our shipping schedule.

If your order (or a portion of it) has already been fulfilled but there has been no movement in the tracking information for several days, please be assured that it is likely to resume normal transit status within 1 to 7 days from today.

We sincerely apologize for any inconvenience this delay may have caused you and want to assure you that we are actively collaborating with our logistics partners to minimize these disruptions. You can track your order’s status for the most up-to-date information on your order **[[here]. Link removed
Your understanding and support during this time are greatly appreciated. We are fully committed to enhancing our services and are dedicated to providing you with an even better experience in the future.

Should you have any further questions or require assistance, please do not hesitate to reach out to our Customer Support team. We are here to help.

Thank you for choosing us. Your patience and loyalty mean the world to us.

,…

It’s simple, if you can’t handle the orders, open the closed ecosystem and stop having sales if you can’t ship the products

This is a copy/paste message that I also received 5 days ago. Still waiting for my printer which I ordered on Nov 29th…

Still waiting on shipping info after ordering 10 rolls of PLA and also ordered the X1 Carbon and received it in 3 days from NJ to Florida. The shipping wait times on filaments and I’m a new Bambu customer. I could have had all my rolls stove by now had I ordered from Ebay or Amazon. Mainly ordered because I figured it would be easier with the settings ordering their material because of RFID.

I’m done with Bambu filaments. The delays are too much. Ordered 8 days ago and still not shipped. Ordered from Amazon some Elagoo PLA Plus and after a couple of temp towers I have the settings dialed in. I thought the RFID codes on Bambu were a great idea but not if it takes over two weeks to receive it. Besides last spool of ABS from Bambu was ■■■■.

Personally I’ve had good and bad filament shipping issues with pretty much everyone I’ve ever ordered from. Overall, my experiences ordering from Bambu have been good (not always great but rarely actually bad). Amazon for me has been the worst of them (2 open and partially used rolls sold as new, several damaged rolls, and an 8 week delay in getting an order that was same-day delivery - yep, that’s EIGHT WEEKS for a same-day delivery order). I’ve also had delays with Elegoo, Sunlu, eSun and very minor delays with Polymaker.

As far as the idea that it will just work better with Bambu filament, though, I dropped that notion very quickly as soon as I started branching out to other brands. I still use a lot of Bambu (especially PLA) but I have definite preferences outside of Bambu for other filaments (Polymaker for PETG and Nylon, as well as I absolutely love their white Matte PLA for Production, Elegoo for TPU and eSun for TPE). Don’t let Bambu’s apparent simplicity with the RFID scare you away from trying other brands as well. It’s not that hard to get them going and sometimes the final results are even better than what Bambu turns out.

I had completely wrong items shipped now around NY.
I have ordered bigger stronger hotend, some badass filaments etc, but I got 4 PLA Sparkle spools xD

Support is slow, waiting for them already 5 days.

I placed an order for filament and parts on the 12-22-24, I got a UPS tracking number but there never drop off the package. So UPS is still waiting on the package 01-03-25