I am a very happy X1C + AMS owner have have placed 4 filament orders since November and all arrived as ordered. However I’m trying to order a big quantity of PLA Basic and the UK has no stock. I waited a week and still none so this forced me to look on Amazon for eSun and SunLu brands and I discovered these makes are substantially cheaper in cost eg. £13.99/Kg Bambu or £8.59/Kg for 5 reels of SunLu (with spool!)
Bambu will you please sort your supply lines out and take a look again at pricing as I’d prefer Bambu filament with NFC speed if you were closer in price and availability.
Oh and Amazon delivered next day, which Bambu takes 7-10days.
Sadly, your experience is all too common. It’s frustrating, but in a way, Bambu has done you a favor by pushing you toward Amazon, where you’ll find better quality filament, far superior customer service, and, in many cases, prices 60% lower.
The real key is mastering filament calibration. Once you do, all filaments perform the same—don’t let anyone convince you otherwise.
Bambu Lab’s filament sales service is a complete disaster. A quick scan through this forum reveals countless complaints about their supply chain failures and blatant disregard for basic quality control. One user here bought bulk white Bambu PLA—the most generic filament on the planet—only to discover mid-print that a new spool from the exact same shipment had a different shade of white. That’s the level of inconsistency we’re dealing with.
I had the same experience when I got my P1P two years ago. Back then, the P1S didn’t exist, so printing your own skins was the only option. No big deal—I figured it would be a great way to learn the printer. But that’s when everything started falling apart. Bambu was constantly out of the most basic filaments—white, black, red, gray PLA. Seriously? How does a company pushing a proprietary AMS system fail to keep its own filament in stock? But as I said, they actually did me a favor because out of an abundance of caution, I likely would have stuck with a single ecosystem supplier. However, Bambu forced me out of their proverbial nest and ever since then, I’ve been enjoying great results at a fraction of the price.
Here’s an Amazon tip. I have found that 1 out of 10 filaments I try simply don’t calibrate well. I have returned filaments with over 250g used after unsuccessful calibration results for a full refund at Amazon’s expense, no questions asked. Oh yeah, and the money was back in my account the moment the bar code was scanned at the shipper. Can Bambu offer that? You’ll be lucky if they answer a shipment inquiry within 3 weeks.
Their filament sales operation isn’t just bad—it’s a complete joke.
FYI: Some time back I did a bake-off between different filaments I acquired from Amazon. You may find this post of interest and help you understand how to see past the outer carton and figure out who is the OEM behind the plastic.
9 out of 10 filaments on amazon still retail between £14 ,£35 for single rolls unless its warehouse clearance stock, there is also plenty of other chinese suppliers that will provide you with $8 a roll filaments x 10 , amazon made you wait till next day ? buy 3 get same day dude
I got 8kg of elegoo from Amazon because it was like 12 a spool in bulk. The black is terrible at high speeds and has a bunch of stringing at anything above like 200 mm/S. I tried increasing flow which helped, but I ended up just setting outer wall to 60mm/s which gives me good results. I would much rather have the 8 spool refill discount from Bambu for 13 each, and you can get a bunch of different colors. Does anyone know if they are going to bring it back?
That’s 50% more expensive than eSun or SunLu and that’s a 10 spools order yet I only need 5 currently. Bambu is out of stock Both 3rd party brands in stock at Amazon and delivered next day inclusive £10/Kg spool.
There’s a term for what you experienced—it’s called customer service. Something Bambu Lab seems completely unaware of, judging by their track record over the past two years. Maybe there’s no direct Mandarin equivalent for the Western concept of “customer service.” Instead, they seem to operate under a different principle: “Chabuduo” (差不多), a mindset that perfectly sums up their sloppy, corner-cutting approach.
Both 3rd party brands in stock at Amazon and delivered next day inclusive £10/Kg spool.