I am sorry you’re having these problems I created a thread to collect some common problems and solutions. It is located below - I was impressed by what I saw Online and now that I have this unit I’m not so impressed due to the many inconsistent issues I’m having with adhesion and first layers I’m still going through my testing.
https://forum.bambulab.com/t/im-having-a-love-hate-relationship-with-my-x1c-how-about-you
My issues right now have been related to the cool plate and textured plate and not being able to adjust the Z index I have found success with the engineering plate heated at 65 using PLA