For the love of god please fix your shipping of products

So you’d rather they lost the whole package will all 8 spools? This is not an uncommon thing in this day and age of shipping.
Also it’s not their fault that your package wasn’t delivered, it’s the courier’s, it’s like the people who write 1 star reviews for products because it was damaged in shipping.

Sadly the way they ship things will have to be one of the things I put up with. I just ordered my 8 spools of filament for November hopefully it will go better.

The shipping in the UK is bad too. I placed an order which was shipped on the 6th November, it’s now the 14th the package has already been at the local delivery depot for 3 days, I ask why?
The tracking now shows it isn’t going to be delivered until the 18th and I wholly expect it not to arrive even by then knowing YODEL are dealing with it. @BrotherC or whoever deals with this or pass the info on. Please change your courier/shipping agent in the UK to someone who is actually capable of delivering in a reasonable timescale.

My November order of filament was ordered Nov 12 and arrived Nov 14. Also everything was in one box. I think the filament club was a bad idea for me…lol. I can’t pass up a great price.

Well… Bambu does appear to picking up their game indeed.

I have been waiting since July’s announcement to purchase the back and rear bezels for my P1P. They have been sold out since the start and were only available as a $150 kit. I had just purchase the upgrade kit 30 days before that for $100 which included the glass door and glass top so buying the P1P to P1S conversion kit would have represented a waste of money.

Tuesday morning at 4AM I get an email stating that the long-awaited bezels were no in stock and at 7:30AM I placed my order along with other supply items like silicone socks, cutter blades, etc. in order to meet the $50 min.

MY ORDER ARRIVED AT MY DOOR IN 30 HOURS!!!

image

I have to give credit where credit is due. They are paying attention to their logistics problems.

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Maybe thats the case in the US but in the UK it sure isn’t! My order is still at the local delivery office and has been there for the last 5 days now with no movement at all. :man_shrugging:t2::man_facepalming:t2:

I am merely a sample of one, so take that with a grain of salt. :salt:

FedEx delivered my 3d printer in the wrong location and due to that I have never received it. I am trying to go through Bambu support to see if they will file a claim with FedEx but their responses are unclear. UPS delivered the second half of the package just fine (some extra filament) but I don’t know what to do? Should I just wait and keep following up with Bambu lab support or do something with my credit card company?

Welcome to the community and sorry to hear about this, your not alone.

Unfortunately, as you can see from the subject title, this is not a new or isolated issue. Part of the problem is that Bambu uses FedEx Ground, which relies on independent contractors rather than actual FedEx employees. The level of service varies greatly depending on your region, so you’re not receiving the same level of service that one would expect from FedEx P1. It’s similar to flying standby on a discount airline.

You will need to wait on Bambu, but you do have options. The best course of action is to inform them that you’re holding them to a reasonable deadline for action—72 hours is fair—and that you will issue a chargeback if they fail to meet it. By deadline, I mean the delivery of the printer, even if they have to send out a second one. Note that others have reported Bambu being quite belligerent about accepting responsibility. You’ll likely get their standard policy, “Our responsibility ends when the product ships,” while FedEx will claim the shipper is responsible, leaving you caught in the middle.

If you don’t hear back, contact your bank immediately and initiate a chargeback on the entire order, as filament is useless without the printer. This should get Bambu’s attention. However, this is the nuclear option, and Bambu may ban your account for disputing the charge, so be prepared for that. If you want to exercise your consumer rights, you have to be ready to land and take some hard punches. In other words, expect a fight with Bambu, they make nothing easy when problems arise. Just know that your bank and consumer laws in the western world don’t hold the same view as Bambu. :wink:

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Worst case scenario, get your money back and go for another printer brand (not so long ago nothing would have come to mind, but now Qidi Plus 4 comes well recommended, as we have people here on this
forum who have recently bought it and have positive feedback on how this performs).

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