I got the error in the pic. I restarted the printer and it’s still there. The bbu wiki says if restarting doesn’t solve the issue I need to contact the after sales team for a replacement micro lidar.
Ok, are they going to send me an entire new head unit or just the lidar? I’m not sure if I have the skills to replace just the lidar equipment etc… I guess I could attempt an entire head unit replacement on my own but would prefer not to.
Or will they just replace my entire printer?
Just curious how this issue works. Obviously I need to submit a ticket etc… and will being doing that once I get home. Am I getting a brand new machine or will they expect me to ship the entire printer back to them and they ship it back?
If the LIDAR is defective, I’d expect Bambu to provide parts(s) and a link to the instructions:
It doesn’t make sense to ship (and risk damage to) an entire printer, both ways, when the part will fit in a padded envelope and can be replaced so easily.
Ok, thanks. I think I searched wrong because I didn’t find that. Thanks for the link, looks like something I can manage. At least I can still use the printer until I get the parts installed.
Youll get just the lidar by itself in a thin carboard box after 2 weeks to a month of dealing with support and waiting on slow ship. It will be on you to find the directions and do the warranty repair. If you need assistance, youll get at most, 1 response per day.
